RT6 QueueList displays out of date content

1

Hi,

I can see that the RT6 default dashboard on the homepage allows the reloading of saved searches, or for saved searches to be configured to autorefresh, but I would like to see the same/similar functionality for the QueueList.

We have new tickets coming in and staff updating tickets and management tend to view the QueueList on the homepage dashboard to monitor the status of various queues. Refreshing the browser page does not seem to update the QueueList output. It shows a incorrect amount of new/open/stalled tickets. At the moment it requires a SHIFT+reload in the browser to fetch up to date data.

Is there a way that we can configure RT to automatically autorefresh this content?

Thanks,

Lee.

2

There is some session caching going on for the queue list widget, so I think creating a custom component that you can add in place of the core QueueList component would make sense that implements this new behavior.