Attaching the RT and apache error logs.
Kiran from our team has raised a separate one, but I thought is it related to whitepsace in RTNAME so checking.
RT.LOG
ON Comment
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: About to prepare scrips for transaction #54165 (/opt/rt6/sbin/../lib/RT/Transaction.pm:273)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Found 4 scrips for TransactionCreate stage with applicable type(s) Comment for txn #54165 on ticket #2734 (/opt/rt6/sbin/../lib/RT/Scrips.pm:537)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt6/sbin/../lib/RT/Scrips.pm:380)
[82114] [Tue Jan 20 08:32:26 2026] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Comment for txn #54165 on ticket #2734 (/opt/rt6/sbin/../lib/RT/Scrips.pm:537)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: About to prepare scrips for transaction #54166 (/opt/rt6/sbin/../lib/RT/Transaction.pm:273)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Found 4 scrips for TransactionCreate stage with applicable type(s) Comment for txn #54166 on ticket #2734 (/opt/rt6/sbin/../lib/RT/Scrips.pm:537)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt6/sbin/../lib/RT/I18N.pm:294)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt6/sbin/../lib/RT/I18N.pm:583)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt6/sbin/../lib/RT/Scrips.pm:380)
[80613] [Tue Jan 20 08:32:26 2026] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Comment for txn #54166 on ticket #2734 (/opt/rt6/sbin/../lib/RT/Scrips.pm:537)