RT5 users cannot see Saved Searches

RT Users
1

Hi,
RT5 users cannot see Saved Searches both in Dashboard nor Search builder neither. All the Rights: SeeGroupDashboard
ShowSavedSearches
EditSavedSearches were given both to the Group and All the groups members.

Cleared mason cache and restarted apache several times - nthing helped. Saved searches could be seen onle by root.
any ideas?

2

What privacy is the saved search saved to? You can see this by loading the saved search as root on the search builder page

3

I made the same search both in RT System space and Saved by root space. I wonder not only about dashboard with empty Saved Search component - but also on users do not see Save search section in the Builder. May be there’s other way to have Tickects Created by Me portlet?

4

If you’re granting rights globally you may also want to grant LoadSavedSearch. Typically I make a group and then save the saved searches to the groups privacy. Then I can also make a dashboard for that group and just add members to said group when I want them to see searches/dashboards

1 Like
5

Thank you for your care, I dont see this right at the moment at all - need to investigate, and also I cannot see any other space for Search saving by the root exept sysytem and root itself.

6

I believe you’d need to add root to which ever group you wanted to save the searches to

7

You might need to add the right view group dashboard and view saved searches.

8

Thank you all, I’ve got the point and managed to get these searches after setting rights globally and make searches inside group.