Hi All,
Wondering if anyone has any feedback or tips regarding viewing a ticket and accessing / expanding the Custom Field (Or any other “Ticket Metadata” sections of a ticket).
We just upgraded from RT 4.4.3 to version 5.0.6 and during my first week of use it has felt wildly annoying to have to expand “Custom Fields” using the drop down “carrot arrow” over and over again on every ticket. I believe I have determined normal expected behavior is that expanding the section is persistent AFTER the first time you expand EACH TICKET. Subsequently access of a previous expanded ticket will have the Custom Fields expanded.
My challenge is that I work alot of tickets and we classify alot of custom fields. The “carrot arrow” in RT 5.0.6 seems super tiny from a UI perspective requiring a specific click.
Does anyone have any settings or tips that would globally “Expand” a section such as “Custom Fields” by user across all tickets and queues?
The setting is remembered in our installation. So the configuration of (not) expanded metadata is used every ticket I display. Unfortunaly I don’t know how to configure this behaviour. In my opinion this is the dafault, so you maybe look for your individual setting regarding the display.
Thank you! Yes I want that expanded on every ticket by default. I’ll keep looking in configs, both user facing in the GUI and configuration file based behind the scenes in RT.
I just stumbled upon this thread by looking for a way to just view the “Custom Fields” section detached from the “Ticket metadata” section which I have always closed.
I wish we had a section like “UpdateStatus” (aka “New messages”) but for CFs. It would be displayed depending on the existence of a value for any CF.
