RT4 - Reject Action

RT Users
1

Hi,

I’m looking to modify the default behaviour of the ‘Reject’ option displayed at the top right of ticket display.

Ideally, I’d like the Reject button to set Status to ‘Rejected’ and Update Tyoe to be ‘Comments (Not sent to requesters)’.

Additionally, is it possible to add a Reject Action to the Unowned queue in addition to the current ‘Take’ option?

Thanks.
Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell

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2

Hi,

I’m looking to modify the default behaviour of the ‘Reject’ option displayed at the top right of ticket display.

Ideally, I’d like the Reject button to set Status to ‘Rejected’ and Update Tyoe to be ‘Comments (Not sent to requesters)’.

Read about lifecycles. You can do this in config.

Additionally, is it possible to add a Reject Action to the Unowned queue in addition to the current ‘Take’ option?

Just take a look at how Take is implemented. It’s just a matter of
seting up format string for the search with custom link that passes
status to Display.html or Update.html.

Thanks.

Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com

Our sales team sells by referral:
Less time looking for customers, more time looking after them

Subscribe: http://eepurl.com/ibKtY

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Best regards, Ruslan.