RT4 + Postfix Forward Ticket

RT Users
1

Hello again,

This list is a great resource for users new to RT. Thanks again for all of
your help.

I guess I don’t fully understand how forwarding mail outside of RT works.
Right now, when I forward a ticket outside of RT, the forwarded email is
attached. If I check the mail in Outlook, I see the forwarded message with
each individual correspondence attached as a separate included .htm file.
This is fine for Outlook. However when forwarding to other email clients or
Gmail, the forwarded message is attached as raw text with mail headers and
encoding information. This is very confusing to the average user.

Is it possible to change this? I’m not sure if this is something I need to
specify in RT, the forward message template or something with Postfix.

Thanks!
View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31861541.html

2

I reread what I added and I guess it’s a bit confusing. Basically I’m sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I’m looking for the setting and can’t find it.

derekross wrote:

Hello again,

This list is a great resource for users new to RT. Thanks again for all of
your help.

I guess I don’t fully understand how forwarding mail outside of RT works.
Right now, when I forward a ticket outside of RT, the forwarded email is
attached. If I check the mail in Outlook, I see the forwarded message
with each individual correspondence attached as a separate included .htm
file. This is fine for Outlook. However when forwarding to other email
clients or Gmail, the forwarded message is attached as raw text with mail
headers and encoding information. This is very confusing to the average
user.

Is it possible to change this? I’m not sure if this is something I need to
specify in RT, the forward message template or something with Postfix.

Thanks!

View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862018.html

3

I reread what I added and I guess it’s a bit confusing. Basically I’m sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I’m looking for the setting and can’t find it.

RT sends forwards as message/rfc822 attachments.

-kevin

4

Is it possible send forwards inline and not as rfc822 attachments?

Kevin Falcone-2 wrote:

I reread what I added and I guess it’s a bit confusing. Basically I’m
sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I’m looking for the setting and can’t find it.

RT sends forwards as message/rfc822 attachments.

-kevin

derekross wrote:

Hello again,

This list is a great resource for users new to RT. Thanks again for all
of
your help.

I guess I don’t fully understand how forwarding mail outside of RT
works.
Right now, when I forward a ticket outside of RT, the forwarded email
is
attached. If I check the mail in Outlook, I see the forwarded message
with each individual correspondence attached as a separate included
.htm
file. This is fine for Outlook. However when forwarding to other email
clients or Gmail, the forwarded message is attached as raw text with
mail
headers and encoding information. This is very confusing to the average
user.

Is it possible to change this? I’m not sure if this is something I need
to
specify in RT, the forward message template or something with Postfix.

View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862117.html

5

Is it possible send forwards inline and not as rfc822 attachments?

This is not currently a feature of RT.

-kevin