RT4: Customizing With Callbacks

RT Developers
1

i’m too novice in RT and Mason. i want to display a user custom field value
depending of a ticket custom field value(a select for users) in Ticket
display interface (/usr/share/request-tracker4/html/Ticket/Display.html)

i followed this link:

http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks

but i still could’int understand how this callback communicate with args in
Display.html

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2

This is my scripts.

in /usr/share/request-tracker4/html/Elements/ShowCustomFields file. i
added i my custom callback.

% $m->callback( CallbackName => 'Initial', Object => $Object, CustomFields => $CustomFields);

This is my custom callback
/usr/local/share/request-tracker4/html/Callbacks/MyCallbacks/Ticket/Display.html/Initial

<%init>
if ($Object) {
    my $UserCustomFields;
    while ( my $CustomField = $CustomFields->Next ) {
        if ($CustomField->id == '1'){
            my $Values = $Object->CustomFieldValues( $CustomField->Id );
            my $User = RT::User->new(RT::SystemUser);
            $User->LoadByEmail($Values->First->Content);
            my $UserValues = $User->CustomFieldValues('2');
            $UserCustomFields = $User->CustomFields('2');
        }
  }

  if($UserCustomFields){
    push $CustomFields  , $UserCustomFields->First;
  }

}
</%init>
<%args>
$Object => undef
$CustomFields => undef
</%args>

But i got nothing. is every thins is ok? and can i push my
$UserCustomFields into $CustomFields array?

View this message in context: http://requesttracker.8502.n7.nabble.com/RT4-Customizing-With-Callbacks-tp57077p57080.html