RT4.4 - RTIR 4.2 errors


#1

Hello there,

First sorry for posting into two lists but seem to got really stuck with this combination. (RT4.4 and RT-IR4.2)

When creating a custom field it gives me the following error in the web interface
An internal RT error has occurred. Your administrator can find more details in RT’s log files.
and this in the logs:

[43631] [Fri Feb 5 08:18:50 2016] [error]: Can’t call method “QueueObj” on an undefined value at /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/EditCustomField/EditComponentName line 51.

Stack:
[/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/EditCustomField/EditComponentName:51]
[/opt/rt4/share/html/Elements/EditCustomField:127]
[/opt/rt4/share/html/Admin/CustomFields/Modify.html:133]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:696]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:375]
[/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)

and when I want to access the RTIR web menu it gives me
An internal RT error has occurred. Your administrator can find more details in RT’s log files.

and this in the logs:
[43631] [Fri Feb 5 08:21:37 2016] [error]: Can’t call method “Content” on an undefined value at /opt/rt4/local/plugins/RT-IR/html/RTIR/index.html line 57.

Stack:
[/opt/rt4/local/plugins/RT-IR/html/RTIR/index.html:57]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:696]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:375]
[/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)

Does anyone has any clue?

may thanks in advance!
U


#2

Have you by any chance been able to fix this/ I’am running into the same issue


#3

Not sure whether this is the root cause but I managed to solve this on an older set of sw (RT 4.2.12 + RTIR 3.2.0) by running RTIR’s “make initdb” to create the missing ticket queues … just to stumble upon another problem but that’s beyond the scope of this error report.