All,
I’m more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:
RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
03-dbconfig-common.pm, which are the most vital of the four. I’ve run perl
-c on all four files, and all of them come back with no errors. What might
cause RT to skip two files like this? If the files are invalid somehow,
where would I find that out? /var/log/messages is reporting only the
expected warning about my WebDomain being incorrect, but nothing about any
files failing to load or invalid directives anywhere. I now know the source
of my problem, but have no idea how I might fix it. Has anyone ever seen
this before?
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
I’ve worked around the problem by copying the dbconfig file’s text into a
new file, and breaking debconf’s contents into three different files. I
have no idea what was wrong with the two files that didn’t work, but the
new ones seem to be doing fine. Very strange! I’d still like to know if
anyone has ever seen this, so I know what to avoid in the future, but at
least the system is operating normally again.On Mon, Oct 24, 2016 at 10:46 AM, Alex Hall ahall@autodist.com wrote:
All,
I’m more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:
RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
03-dbconfig-common.pm, which are the most vital of the four. I’ve run
perl -c on all four files, and all of them come back with no errors. What
might cause RT to skip two files like this? If the files are invalid
somehow, where would I find that out? /var/log/messages is reporting only
the expected warning about my WebDomain being incorrect, but nothing about
any files failing to load or invalid directives anywhere. I now know the
source of my problem, but have no idea how I might fix it. Has anyone ever
seen this before?
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
You write:
I’m more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:
RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
03-dbconfig-common.pm, which are the most vital of the four. I’ve run perl
-c on all four files, and all of them come back with no errors. What might
cause RT to skip two files like this? If the files are invalid somehow,
where would I find that out? /var/log/messages is reporting only the
expected warning about my WebDomain being incorrect, but nothing about any
files failing to load or invalid directives anywhere. I now know the source
of my problem, but have no idea how I might fix it. Has anyone ever seen
this before?
Wild shot in the dark:
Check owner, group, and r/w permissions.
Do all four files have the same values?
If this fixes things, post to the list the fix so others can benefit.
/jeff
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Great call! Looks like one of the files that didn’t work has 600, while one
that did is 644. My www-data user must need to read these files, and it
couldn’t do that. I’m not sure how 600 got set, but this must be the
problem. Thanks.On Mon, Oct 24, 2016 at 1:53 PM, Jeffrey Pilant jeffrey.pilant@bayer.com wrote:
You write:
I’m more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:
RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
03-dbconfig-common.pm, which are the most vital of the four. I’ve run
perl
-c on all four files, and all of them come back with no errors. What might
cause RT to skip two files like this? If the files are invalid somehow,
where would I find that out? /var/log/messages is reporting only the
expected warning about my WebDomain being incorrect, but nothing about any
files failing to load or invalid directives anywhere. I now know the
source
of my problem, but have no idea how I might fix it. Has anyone ever seen
this before?
Wild shot in the dark:
Check owner, group, and r/w permissions.
Do all four files have the same values?
If this fixes things, post to the list the fix so others can benefit.
/jeff
The information contained in this e-mail is for the exclusive use of the
intended recipient(s) and may be confidential, proprietary, and/or
legally privileged. Inadvertent disclosure of this message does not
constitute a waiver of any privilege. If you receive this message in
error, please do not directly or indirectly use, print, copy, forward,
or disclose any part of this message. Please also delete this e-mail
and all copies and notify the sender. Thank you.
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
- Boston - October 24-26
- Los Angeles - Q1 2017
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com