I am a bit of a Noob. Please bear with me. I have successfully installed
Ubuntu13.10 and RT4.2, but I am having problems getting the rt-mailgate to
create a ticket when emailed. I must be missing a step. I am able to email
users when manually creating a ticket in RT, but replies and comments do not
work. Below are my config files:
RT_Siteconfig.pm
Set( $rtname, ‘NHSoCal’);
Set( $Organization, ‘nhsocal.com’);
Set( $Timezone, ‘US/Pacific’);
Set( $WebDomain, ‘rtv4.nhsocal.com’);
Set( $WebPort, 443);
Set( $WebPath, ‘’);
Set( $DatabasePassword, ‘4rtW0rk!’);
Set( $CorrespondAddress, ‘rt4ticket@nhsocal.com’);
Set( $CommentAddress, ‘rt4comment@nhsocal.com’);
#Set( $MaxAttachmentSize, 10000000);
#Set( $FriendlyFromLineFormat, “"%s" <%s>”);
root@RTv4:/opt/rt4/etc# cat /etc/aliases
See man 5 aliases for format
#postmaster: root
rt4ticket: “|/opt/rt4/bin/rt-mailgate --queue General --action correspond
–url https://rtv4.nhsocal.com/”
rt4comment: “|/opt/rt4/bin/rt-mailgate --queue General --action comment
–url https://rtv4.nhsocal.com/”
Apache2 Config:
000-default.conf default-ssl.conf rt.conf
root@RTv4:/etc/apache2/sites-available# cat rt.conf
# Request Tracker
ServerName rtv4.nhsocal.com:443
AddDefaultCharset UTF-8
DocumentRoot /opt/rt4/share/html
Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
## Apache version < 2.4 (e.g. Debian 7.2)
#Order allow,deny
#Allow from all
## Apache 2.4
Require all granted
<Directory “/opt/rt4/sbin”>
SSLOptions +StdEnvVars
#ServerAdmin webmaster@localhost
#DocumentRoot /var/www
# Available loglevels: trace8, ..., trace1, debug, info,
notice, warn,
# error, crit, alert, emerg.
# It is also possible to configure the loglevel for
particular
# modules, e.g.
#LogLevel info ssl:warn
ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined
PostFix Config
root@RTv4:/etc/postfix# cat main.cf
See /usr/share/postfix/main.cf.dist for a commented, more complete version
Debian specific: Specifying a file name will cause the first
line of that file to be used as the name. The Debian default
is /etc/mailname.
#myorigin = /etc/mailname
smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu)
biff = no
appending .domain is the MUA’s job.
append_dot_mydomain = no
Uncomment the next line to generate “delayed mail” warnings
#delay_warning_time = 4h
readme_directory = no
myhostname = rtv4.nhsocal.com
alias_maps = hash:/etc/aliases
myorigin = /etc/mailname
mydestination = rtv4.nhsocal.com, localhost.nhsocal.com, localhost
relayhost = 10.10.1.37
mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
#mainbox_command = procmail -a “$EXTENSION”
#mailbox_size_limit = 0
#recipient_delimiter = +
#inet_interfaces = all
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