RT4.1 rt-server.fcgi will not start with

RT Users
1

Hi Chris,

There are no apache errors at start-up only that /rt does not exist. I am
not running selinux on either of the servers.

Regards

Andrew

Andrew Waterson

Operations Manager

NN4M_Final_logopixels

2

Andrew,

Are the respective apache config files and RT_SiteConfig.pm files identical? I’m just looking for differences.

Also, maybe it would pay to try starting RT with its own test web server. See the docs/web_deployment.pod for more details. Basically:

/opt/rt4/sbin/rt-server --port 8080On Aug 16, 2011, at 12:04 PM, andrew waterson wrote:

Hi Chris,

There are no apache errors at start-up only that /rt does not exist. I am not running selinux on either of the servers.

Regards

Andrew

Andrew Waterson
Operations Manager
<image003.jpg>

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011
3

Hi Chris,

There are no differences between the two servers both configurations in RT4
and apache2 are identical. The command “/opt/rt4/sbin/rt-server --port
8080” works as expected and allows access to RT however
"/opt/rt4/sbin/rt-server.fcgi --port 8080" will not start due to the error
listed below.

Error:

WARNING: RT couldn’t start up a web server on port 8080.

This is often the case if the port is already in use or you’re running
/opt/rt4/sbin/rt-server.fcgi

as someone other than your system’s “root” user. You may also specify a

temporary port with: /opt/rt4/sbin/rt-server.fcgi --port

Please check your system configuration or choose another port

However I understand that is an issue with rt4.1 and will be fixed in .2.

Regards

Andrew

Andrew Waterson

Operations Manager

NN4M_Final_logopixels

4

I am getting out of my ken with RT at this stage, so hopefully someone with more knowledge will reply.

Do the servers have different hostnames? It may be RT is complaining about $WebBaseURL

Are there any RT errors in /var/log/messages?On Aug 17, 2011, at 5:54 AM, andrew waterson wrote:

Hi Chris,

There are no differences between the two servers both configurations in RT4 and apache2 are identical. The command “/opt/rt4/sbin/rt-server --port 8080” works as expected and allows access to RT however “/opt/rt4/sbin/rt-server.fcgi --port 8080” will not start due to the error listed below.

Error:

WARNING: RT couldn’t start up a web server on port 8080.
This is often the case if the port is already in use or you’re running /opt/rt4/sbin/rt-server.fcgi
as someone other than your system’s “root” user. You may also specify a
temporary port with: /opt/rt4/sbin/rt-server.fcgi --port
Please check your system configuration or choose another port

However I understand that is an issue with rt4.1 and will be fixed in .2.

Regards

Andrew

Andrew Waterson
Operations Manager
<image002.jpg>

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011