Hi Glenn,
Thanks for getting back to me on this question. Of course, they are as
follows:
RT_SiteConfig.pm
This file was generated by running “update-rt-siteconfig-4”.
While local modifications will not be overwritten without permission,
it is recommended the they are instead placed in
/etc/request-tracker4/RT_SiteConfig.d
Note that modifications to the RT_SiteConfig.d directory won’t
take effect until the update command mentioned above is run again.
start /etc/request-tracker4/RT_SiteConfig.d/40-timezone
dynamically find out the current timezone
my $zone = “UTC”;
$zone=/bin/cat /etc/timezone
if -f “/etc/timezone”;
chomp $zone;
Set($Timezone, $zone);
end /etc/request-tracker4/RT_SiteConfig.d/40-timezone
start /etc/request-tracker4/RT_SiteConfig.d/50-debconf
THE BASICS:
Set($rtname, ‘rt.rtsu’);
Set($Organization, ‘rtsu’);
Set($CorrespondAddress , ‘rt@rtsu’);
Set($CommentAddress , ‘rt-comment@rtsu’);
Set($MaxAttachmentSize , 10000000);
Set($FriendlyFromLineFormat, “"%s" <%s>”);
THE WEBSERVER:
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://rtsu”);
end /etc/request-tracker4/RT_SiteConfig.d/50-debconf
start /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common
THE DATABASE:
generated by dbconfig-common
map from dbconfig-common database types to their names as known by RT
my %typemap = (
mysql => ‘mysql’,
);
Set($DatabaseType, $typemap{sqlite3} || “UNKNOWN”);
Set($DatabaseHost, ‘localhost’);
Set($DatabasePort, ‘’);
Set($DatabaseUser , ‘’);
Set($DatabasePassword , ‘’);
SQLite needs a special case, since $DatabaseName must be a full pathname
my $dbc_dbname = ‘rtdb’; if ( “sqlite3” eq “sqlite3” ) { Set
($DatabaseName, ‘/var/lib/dbconfig-common/sqlite3/request-tracker4’ . ‘/’ .
$dbc_dbname); } els$
end /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common
1;
etc/aliases
See man 5 aliases for format
postmaster: root
rt-su-activities: “|/usr/bin/rt-mailgate --queue rt-su-activities --action
correspond --url http://rtsu/rt”
rt-su-activities-comment: “|/usr/bin/rt-mailgate --queue rt-su-activities
–action comment --url http://rtsu/rt”
rt-su-advice-centre: “|/usr/bin/rt-mailgate --queue rt-su-advice-centre
–action correspond --url http://rtsu/rt”
rt-su-advice-centre-comment: “|/usr/bin/rt-mailgate --queue
rt-su-advice-centre --action comment --url http://rtsu/rt”
rt-su-badger: “|/usr/bin/rt-mailgate --queue rt-su-badger --action
correspond --url http://rtsu/rt”
rt-su-badger-comment: “|/usr/bin/rt-mailgate --queue rt-su-badger --action
comment --url http://rtsu/rt”
rt-su-eastslope-bar: “|/usr/bin/rt-mailgate --queue rt-su-eastslope-bar
–action correspond --url http://rtsu/rt”
rt-su-eastslope-bar-comment: “|/usr/bin/rt-mailgate --queue
rt-su-eastslope-bar --action comment --url http://rtsu/rt”
rt-su-elected-officers: “|/usr/bin/rt-mailgate --queue
rt-su-elected-officers --action correspond --url http://rtsu/rt”
rt-su-elected-officers-comment: “|/usr/bin/rt-mailgate --queue
rt-su-elected-officers --action comment --url http://rtsu/rt”
rt-su-falmer-bar: “|/usr/bin/rt-mailgate --queue rt-su-falmer-bar --action
correspond --url http://rtsu/rt”
rt-su-falmer-bar-comment: “|/usr/bin/rt-mailgate --queue rt-su-falmer-bar
–action comment --url http://rtsu/rt”
rt-su-falmer-shop: “|/usr/bin/rt-mailgate --queue rt-su-falmer-shop
–action correspond --url http://rtsu/rt”
rt-su-falmer-shop-comment: “|/usr/bin/rt-mailgate --queue rt-su-falmer-shop
–action comment --url http://rtsu/rt”
rt-su-finance: “|/usr/bin/rt-mailgate --queue rt-su-finance --action
correspond --url http://rtsu/rt”
rt-su-finance-comment: “|/usr/bin/rt-mailgate --queue rt-su-finance
–action comment --url http://rtsu/rt”
rt-su-marketing: “|/usr/bin/rt-mailgate --queue rt-su-marketing --action
correspond --url http://rtsu/rt”
rt-su-marketing-comment: “|/usr/bin/rt-mailgate --queue rt-su-marketing
–action comment --url http://rtsu/rt”
rt-su-office-manager: “|/usr/bin/rt-mailgate --queue rt-su-office-manager
–action correspond --url http://rtsu/rt”
rt-su-office-manager-comment: “|/usr/bin/rt-mailgate --queue
rt-su-office-manager --action comment --url http://rtsu/rt”
rt-su-pulse: “|/usr/bin/rt-mailgate --queue rt-su-pulse --action correspond
–url http://rtsu/rt”
rt-su-pulse-comment: “|/usr/bin/rt-mailgate --queue rt-su-pulse --action
comment --url http://rtsu/rt”
rt-su-senior-managers: “|/usr/bin/rt-mailgate --queue rt-su-senior-managers
–action correspond --url http://rtsu/rt”
rt-su-senior-managers-comment: “|/usr/bin/rt-mailgate --queue
rt-su-senior-managers --action comment --url http://rtsu/rt”
rt-su-union-computers: “|/usr/bin/rt-mailgate --queue rt-su-union-computers
–action correspond --url http://rtsu/rt”
rt-su-union-computers-comment: “|/usr/bin/rt-mailgate --queue
rt-su-union-computers --action comment --url http://rtsu/rt”
rt-su-web: “|/usr/bin/rt-mailgate --queue rt-su-web --action correspond
–url http://rtsu/rt”
rt-su-web-comment: “|/usr/bin/rt-mailgate --queue rt-su-web --action
comment --url http://rtsu/rt”
rt-su-yorkstore-shop: “|/usr/bin/rt-mailgate --queue rt-su-yorkstore-shop
–action correspond --url http://rtsu/rt”
rt-su-yorkstore-shop-comment: “|/usr/bin/rt-mailgate --queue
rt-su-yorkstore-shop --action comment --url http://rtsu/rt”
rt-su-laptops: “|/usr/bin/rt-mailgate --queue rt-su-laptops --action
correspond --url http://rtsu/rt”
rt-su-laptops-comment: “|/usr/bin/rt-mailgate --queue rt-su-laptops
–action comment --url http://rtsu/rt”
rt-su-boxoffice: “|/usr/bin/rt-mailgate --queue rt-su-boxoffice --action
correspond --url http://rtsu/rt”
rt-su-boxoffice-comment: “|/usr/bin/rt-mailgate --queue rt-su-boxoffice
–action comment --url http://rtsu/rt”
rt-su-lettings: “|/usr/bin/rt-mailgate --queue rt-su-lettings --action
correspond --url http://rtsu/rt”
rt-su-lettings-comment: “|/usr/bin/rt-mailgate --queue rt-su-lettings
–action comment --url http://rtsu/rt”
I’ve got a feeling that the database settings doesn’t look right in
RT_SiteConfig.pm -but if the database was incorrect, surely my web
front-end wouldn’t function -but it does!
Thanks for the input.
HesanOn 23 July 2012 20:38, Glenn E. Sieb gsieb@efashionsolutions.com wrote:
On 07/23/2012 03:24 PM, Hesan Yousif wrote:
Anyone able to assist this at all?
Can we see your (sanitized) RT_SiteConfig.pm? How about the relevant
/etc/aliases entries?
Best,
–Glenn
–
Glenn E. Sieb
System Administrator
+1 201 809-4958
eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094
Hesan Yousif
IT & Web Manager
University of Sussex Students’ Union
T: 01273 877356
M: 07738 995 035
E: H.D.Yousif@sussex.ac.uk
W: www.sussexstudent.com - www.twitter.com/ussu -
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your comments, suggestions and questions - Students Decide — University of Sussex Students' Union
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1147242
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Hesan Yousif
IT & Web Manager
University of Sussex Students’ Union
T: 01273 877356
M: 07738 995 035
E: H.D.Yousif@sussex.ac.uk
W: www.sussexstudent.com - www.twitter.com/ussu -
USSU - University of Sussex Students' Union | Brighton and Hove
We’d like to hear what you’ve got to say about the Students’ Union, send us
your comments, suggestions and questions - Students Decide — University of Sussex Students' Union
[image: We’re an award-winning Students’ Union - Gold Green Impact, Best
Bar None Gold & Bronze, SUEI Bronze, Investing in Volunteers, NUS
Innovative Student Engagement, Investors in People]
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1147242
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