RT3 sending comment emails twice

RT Users
1

Greetings all,

After an upgrade from RT2 to RT3, I am having a problem with RT sending
comment emails to queue watchers twice. Moreover, if the comment is

I have tried my best to look up the problem in previous list posts and
FAQ without much success.

Relevant info:

RT running on Debian GNU/Linux “sarge” (testing), installed using the
Debian packages.

uname -a

Linux oberon 2.4.27-1-686-smp #1 SMP Fri Sep 3 06:34:36 UTC 2004 i686
GNU/Linux

cat /usr/share/request-tracker3/lib/RT.pm | grep VERSION

$VERSION = ‘3.0.11’;

perl -v

This is perl, v5.8.4 built for i386-linux-thread-multi

perl -MDBIx::SearchBuilder -e ‘print $DBIx::SearchBuilder::VERSION;’

1.01

apache2 -v

Server version: Apache/2.0.52

mysql -V

mysql Ver 12.22 Distrib 4.0.21, for pc-linux-gnu (i386)

cat /var/log/apache2/error.log | grep mod_perl | tail -n 1 | awk

‘{print $7,$8,$9,$10}’
Apache/2.0.52 (Debian GNU/Linux) mod_perl/1.99_14 Perl/v5.8.4
PHP/4.3.9-1

Best regards,

George Karaolides
System Administrator

OTEnet Telecom
20 Ayias Paraskevis St.
CY-2002 Strovolos, Nicosia, Cyprus

tel: +357 22 693333
fax: +357 22 455686

www.otenet-telecom.com

Confidentiality notice and disclaimer applies:
http://www.otenet-telecom.com/Disclaimer.html

2

Check all your scrips. IMHO there is duplications after upgrade.

George Karaolides wrote:

3

Check all your scrips. IMHO there is duplications after upgrade.

Many thanks! That was indeed the case. Deleting the duplicates solved
the problem.

George Karaolides
System Administrator

OTEnet Telecom
20 Ayias Paraskevis St.
CY-2002 Strovolos, Nicosia, Cyprus

tel: +357 22 693333
fax: +357 22 455686

www.otenet-telecom.com

Confidentiality notice and disclaimer applies:
http://www.otenet-telecom.com/Disclaimer.html