Rt3 missing "take" function?

RT Users
1

Maybe my eyes don’t see it - on rt2 there’s a link to “take” a ticket. On
rt3, I don’t seem to see that link. Anyone know how to add it back?

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

matthew zeier <mrz@intelenet.net> wrote:

> Maybe my eyes don’t see it - on rt2 there’s a link to “take”

> a ticket. On rt3, I don’t seem to see that link. Anyone

> know how to add it back?

Make sure the user has the TakeTicket and OwnTicket rights to the queue.

Michael

--

Michael S. Liebman

Viacom Networks N.O.C. ENGINEERING

Email: michael.liebman@mtvstaff.com

Phone: 631-435-4900 x3304

Fax: 631-231-8051

3

If you’re talking about the Take link that was in the Search Listing
result in RT2… can add that back by editing
share/html/Search/Elements/TicketRow and
share/html/Search/Elements/TicketHeader

In TicketRow just replace one of the column entries (or add a new
column) with:

Take

As the content.

Then just edit TicketHeader to make sure the column headings match up
with the number of columns in your row.

Derek

matthew zeier wrote:

Maybe my eyes don’t see it - on rt2 there’s a link to “take” a ticket. On
rt3, I don’t seem to see that link. Anyone know how to add it back?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

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Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services