RT3 mail problem

I’m having trouble getting mail to work on my new install of rt-3-0-2. My
setup is:

RedHat 9
apache_1.3.27
mod_perl-1.27
rt-3-0-2
mysql Ver 3.23.56 for redhat-linux-gnu on i386

RT is installed and working from the web. Sendmail is installed and
working. If I send email to rt@myhost I get this error:

Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
SMTP+queueing@01:00:00
Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
queueing@01:00:00
Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running
version 2.44)
Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
from=mglover@chem.ufl.edu, size=794, class=0, nrcpts=1,
msgid=HEECLDGJBMFNBODFBIMMMECPDGAA.mglover@chem.ufl.edu, proto=ESMTP,
daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt3.chem.ufl.edu/", ctladdr=rt@stopcock.chem.ufl.edu (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
stat=unknown mailer error 255
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202:
DSN: unknown mailer error 255

If I try to correspond from a ticket I manually created I get this error:

[Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
configured – resuming normal operations
[Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist:
/usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway

I thought I followed all the instructions in the manual, but I guess I
missed something. Anyone have any ideas?

Thanks!

matt

Matt Glover
UF Chemistry Dept IT Shop
352-392-7885
116D Leigh Hall

You’ve installed the alpha release MIME::Tools 6. Which will not work
with RT. And shouldn’t be run in production by anyone. Back down to
5.411a.On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote:

I’m having trouble getting mail to work on my new install of rt-3-0-2. My
setup is:

RedHat 9
apache_1.3.27
mod_perl-1.27
rt-3-0-2
mysql Ver 3.23.56 for redhat-linux-gnu on i386

RT is installed and working from the web. Sendmail is installed and
working. If I send email to rt@myhost I get this error:

Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
SMTP+queueing@01:00:00
Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
queueing@01:00:00
Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running
version 2.44)
Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
from=mglover@chem.ufl.edu, size=794, class=0, nrcpts=1,
msgid=HEECLDGJBMFNBODFBIMMMECPDGAA.mglover@chem.ufl.edu, proto=ESMTP,
daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt3.chem.ufl.edu/", ctladdr=rt@stopcock.chem.ufl.edu (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
stat=unknown mailer error 255
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202:
DSN: unknown mailer error 255

If I try to correspond from a ticket I manually created I get this error:

[Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
configured – resuming normal operations
[Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can’t locate object
method “output_prefix” via package “MIME::Parser” at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
[/opt/rt3/lib/RT/Interface/Web.pm:396]
[/opt/rt3/share/html/Ticket/Display.html:100]
[/opt/rt3/share/html/Ticket/Update.html:191]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist:
/usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway

I thought I followed all the instructions in the manual, but I guess I
missed something. Anyone have any ideas?

Thanks!

matt

==============================================
Matt Glover
UF Chemistry Dept IT Shop
352-392-7885
116D Leigh Hall


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

~> -----Original Message-----
~> From: rt-users-admin@lists.fsck.com
~> [mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
~> Sent: Wednesday, June 18, 2003 2:42 PM
~> To: Matt Glover
~> Cc: rt-users@lists.fsck.com
~> Subject: Re: [rt-users] RT3 mail problem
~>
~>
~> You’ve installed the alpha release MIME::Tools 6. Which will not work
~> with RT. And shouldn’t be run in production by anyone. Back down to
~> 5.411a.

You da man! Was that covered somewhere in the Docs and I just missed it?

matt

~> On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote:
~> > I’m having trouble getting mail to work on my new install of
~> rt-3-0-2. My
~> > setup is:
~> >
~> > RedHat 9
~> > apache_1.3.27
~> > mod_perl-1.27
~> > rt-3-0-2
~> > mysql Ver 3.23.56 for redhat-linux-gnu on i386
~> >
~> > RT is installed and working from the web. Sendmail is installed and
~> > working. If I send email to rt@myhost I get this error:
~> >
~> > Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
~> > SMTP+queueing@01:00:00
~> > Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
~> > queueing@01:00:00
~> > Jun 18 10:41:21 stopcock spamd[3136]: server started on port
~> 783 (running
~> > version 2.44)
~> > Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
~> > from=mglover@chem.ufl.edu, size=794, class=0, nrcpts=1,
~> > msgid=HEECLDGJBMFNBODFBIMMMECPDGAA.mglover@chem.ufl.edu, proto=ESMTP,
~> > daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
~> > to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
~> > http://rt3.chem.ufl.edu/", ctladdr=rt@stopcock.chem.ufl.edu (8/0),
~> > delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
~> > stat=unknown mailer error 255
~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
~> h5IHMPkH004202:
~> > DSN: unknown mailer error 255
~> >
~> > If I try to correspond from a ticket I manually created I get
~> this error:
~> >
~> > [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
~> > configured – resuming normal operations
~> > [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem
~> (Default: sysvsem)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can’t locate object
~> > method “output_prefix” via package “MIME::Parser” at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> > [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> > [/opt/rt3/share/html/Ticket/Display.html:100]
~> > [/opt/rt3/share/html/Ticket/Update.html:191]
~> > [/opt/rt3/share/html/autohandler:158]
~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can’t locate object
~> > method “output_prefix” via package “MIME::Parser” at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> > [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> > [/opt/rt3/share/html/Ticket/Display.html:100]
~> > [/opt/rt3/share/html/Ticket/Update.html:191]
~> > [/opt/rt3/share/html/autohandler:158]
~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can’t locate object
~> > method “output_prefix” via package “MIME::Parser” at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> > [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> > [/opt/rt3/share/html/Ticket/Display.html:100]
~> > [/opt/rt3/share/html/Ticket/Update.html:191]
~> > [/opt/rt3/share/html/autohandler:158]
~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File
~> does not exist:
~> > /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway
~> >
~> > I thought I followed all the instructions in the manual, but I guess I
~> > missed something. Anyone have any ideas?
~> >
~> > Thanks!
~> >
~> > matt
~> >
~> > ==============================================
~> > Matt Glover
~> > UF Chemistry Dept IT Shop
~> > 352-392-7885
~> > 116D Leigh Hall
~> >
~> > _______________________________________________
~> > rt-users mailing list
~> > rt-users@lists.fsck.com
~> > http://lists.fsck.com/mailman/listinfo/rt-users
~> >
~> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
~> >
~>
~> –
~> http://www.bestpractical.com/rt – Trouble Ticketing. Free.
~> _______________________________________________
~> rt-users mailing list
~> rt-users@lists.fsck.com
~> http://lists.fsck.com/mailman/listinfo/rt-users
~>
~> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
~>

~> -----Original Message-----
~> From: rt-users-admin@lists.fsck.com
~> [mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
~> Sent: Wednesday, June 18, 2003 2:42 PM
~> To: Matt Glover
~> Cc: rt-users@lists.fsck.com
~> Subject: Re: [rt-users] RT3 mail problem
~>
~>
~> You’ve installed the alpha release MIME::Tools 6. Which will not work
~> with RT. And shouldn’t be run in production by anyone. Back down to
~> 5.411a.

You da man! Was that covered somewhere in the Docs and I just missed it?

No, but it’s been answered on the lists about every three days for the
past two weeks :wink: CPAN should be almost back to normal by now.

-jesse

You da man! Was that covered somewhere in the Docs and I just missed it?
No, but it’s been answered on the lists about every three days for the
past two weeks :wink: CPAN should be almost back to normal by now.

I just installed via CPAN:

% perl -MMIME::Tools -e 'print “$MIME::tools::VERSION\n”'
5.411

so it’s indeed back to normal.

Regards,

-- Niels.

I get the same error and my MIME::Tools is version 5.411a. I have custom
templates from rt2 that I’m trying to import, so it might be from that,
but it’s the same error.

You’ve installed the alpha release MIME::Tools 6. Which will not work
with RT. And shouldn’t be run in production by anyone. Back down to
5.411a.

I’m having trouble getting mail to work on my new install of rt-3-0-2. My
setup is:

RedHat 9
apache_1.3.27
mod_perl-1.27
rt-3-0-2
mysql Ver 3.23.56 for redhat-linux-gnu on i386

RT is installed and working from the web. Sendmail is installed and
working. If I send email to rt@myhost I get this error:

Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
SMTP+queueing@01:00:00
Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
queueing@01:00:00
Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running
version 2.44)
Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
from=mglover@chem.ufl.edu, size=794, class=0, nrcpts=1,
msgid=HEECLDGJBMFNBODFBIMMMECPDGAA.mglover@chem.ufl.edu, proto=ESMTP,
daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt3.chem.ufl.edu/", ctladdr=rt@stopcock.chem.ufl.edu (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
stat=unknown mailer error 255
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202:
DSN: unknown mailer error 255

If I try to correspond from a ticket I manually created I get this error:

[Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
configured – resuming normal operations
[Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)