RT3: Help with sending comments

RT Users
1

Anyone spot whats going wrong here.

I have a queue that can receive mail and open a ticket, and autorespond to the
requestor with global template Autorespond

Same queue when ticket is resolved will reply to requestor with global template
resolved.

But when I try and correspond in this queue there is no mail being sent.
Confirmed by checking /var/log/qmail logs, no mail sent when Corresponding.

I have scrip for this queue;

On Correspond Notify Requestors with Global template Correspondence

…and my global template Correspondence isSubject: Correspondence: {$Ticket->Subject}
From: RT Queue rt@mycompany.com
Reply-To: RT Queue rt@mycompany.com

RT-Attach-Message: yes

{$Transaction->Content()}

But I get no mail sent. This is on a server that can / does sent mail on
receiving a ticket, or on creating a ticket locally, or on resolving a ticket.

But not on Corresponding.

I’m baffled, anyone spot what must be the obvious problem I’m doing wrong?

2

Is the person who would get the e-mail the person who is
generating the comment. If so, search for “actor” in your
RT config file.

-ToddOn Fri, Mar 19, 2004 at 05:25:12PM -0800, David M Dennis wrote:

Anyone spot whats going wrong here.

I have a queue that can receive mail and open a ticket, and autorespond to the
requestor with global template Autorespond

Same queue when ticket is resolved will reply to requestor with global template
resolved.

But when I try and correspond in this queue there is no mail being sent.
Confirmed by checking /var/log/qmail logs, no mail sent when Corresponding.

I have scrip for this queue;

On Correspond Notify Requestors with Global template Correspondence

…and my global template Correspondence is

Subject: Correspondence: {$Ticket->Subject}
From: RT Queue rt@mycompany.com
Reply-To: RT Queue rt@mycompany.com

RT-Attach-Message: yes

{$Transaction->Content()}

But I get no mail sent. This is on a server that can / does sent mail on
receiving a ticket, or on creating a ticket locally, or on resolving a ticket.

But not on Corresponding.

I’m baffled, anyone spot what must be the obvious problem I’m doing wrong?

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