I’m using Exim as my mta and want to be able to open tickets and update tickets using email. I’ve set up the following alias in /etc/aliases:
rt: “|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://itsupport.domain.com/”
Below is the output from my Exim logs and below that is an email I get back after trying to open a ticket. Am I missing something in my config??
2003-05-13 18:14:36 19Fkqq-0000aJ-00 <= firstname.lastname@example.org U=sberg P=local-esmtp S=531 id=Pine.LNX.email@example.com
2003-05-13 18:14:37 19Fkqq-0000aO-00 <= firstname.lastname@example.org U=nobody P=local S=1563
2003-05-13 18:14:37 19Fkqq-0000aJ-00 => |/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://itsupport.domain.com/ email@example.com D=system_aliases T=address_pipe
2003-05-13 18:14:37 19Fkqq-0000aJ-00 Completed
2003-05-13 18:14:37 19Fkqq-0000aO-00 => sberg firstname.lastname@example.org D=localuser T=local_delivery
2003-05-13 18:14:37 19Fkqq-0000aO-00 Completed
RT could not load a valid user, and RT’s configuration does not allow for the creation of a new user for your email.