Rt3-contrib to scan requests for custom field values

Hello,

this is the first time I pack a contrib for RT into a package. There is a
Makefile and a README in the archive, which you should read.

The purpose of this contribution is to provide a flexible engine to scan
requests for values to be stored in custom fields for the ticket.

Scanning is performed with a ScripAction and controlled with a Template,
which consists of a control line for each custom field to be scanned for.

Scanning is very flexible by providing regexp-pattern matching and the
possibility to post-change a pattern match value before wirting it into the
custom field value.

Further explanations and some examples are provided in the archive.

Dirk.

ExtractCustomFieldVa#12E933.tgz (2.77 KB)

This is now in contrib for rt 3.0On Fri, Jul 11, 2003 at 08:37:16AM +0200, Dirk Pape wrote:

Hello,

this is the first time I pack a contrib for RT into a package. There is a
Makefile and a README in the archive, which you should read.

The purpose of this contribution is to provide a flexible engine to scan
requests for values to be stored in custom fields for the ticket.

Scanning is performed with a ScripAction and controlled with a Template,
which consists of a control line for each custom field to be scanned for.

Scanning is very flexible by providing regexp-pattern matching and the
possibility to post-change a pattern match value before wirting it into the
custom field value.

Further explanations and some examples are provided in the archive.

Dirk.

http://www.bestpractical.com/rt – Trouble Ticketing. Free.