Rt3 Can't locate object method "LoadById"

Hi
Ive installed rt3 (2.1.75)
Everything works fine with the system and much prefer it over rt2.0.x

However when creating a new ticket via email it all works fine and I get an
autoreply.
However when replying to an existing ticket via email or the web interface I
ge this in the rt.log

This is on a redhat 7.3 box running perl 5.8.0 and apache 1.3.26

[Fri Mar 7 10:02:45 2003] [debug]: Converting ‘us-ascii’ to ‘utf-8’
(/export/www/rt3/lib/RT/I18N.pm:269)
[Fri Mar 7 10:02:45 2003] [debug]: Found a ticket ID. It’s 65
(/export/www/rt3/lib/RT/Interface/Email.pm:157)
[Fri Mar 7 10:02:45 2003] [error]: Scrip 1 died. - Can’t locate object method
"CurrentUser" via package “RT::ScripAction” at
/export/www/rt3/lib/RT/ScripAction_Overlay.pm line 170.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281]
[/export/www/rt3/lib/RT/ScripAction_Overlay.pm:170]
[/export/www/rt3/lib/RT/ScripAction_Overlay.pm:147]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:333]
[/export/www/rt3/lib/RT/Transaction_Overlay.pm:169]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:3643]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:2268]
[/export/www/rt3/lib/RT/Interface/Email.pm:614]
[/export/www/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
[/export/www/rt3/share/html/REST/1.0/autohandler:27]
[/export/www/rt3/share/html/autohandler:62]
(/export/www/rt3/lib/RT/Scrip_Overlay.pm:360)
[Fri Mar 7 10:02:45 2003] [error]: Scrip 4 died. - Can’t locate object method
"LoadById" via package “RT::ScripAction” at
/export/www/rt3/lib/RT/ScripAction_Overlay.pm line 109.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281]
[/export/www/rt3/lib/RT/ScripAction_Overlay.pm:108]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:243]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:333]
[/export/www/rt3/lib/RT/Transaction_Overlay.pm:169]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:3643]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:2268]
[/export/www/rt3/lib/RT/Interface/Email.pm:614]
[/export/www/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
[/export/www/rt3/share/html/REST/1.0/autohandler:27]
[/export/www/rt3/share/html/autohandler:62]
(/export/www/rt3/lib/RT/Scrip_Overlay.pm:360)
[Fri Mar 7 10:02:45 2003] [error]: Scrip 5 died. - Can’t locate object method
"LoadById" via package “RT::ScripAction” at
/export/www/rt3/lib/RT/ScripAction_Overlay.pm line 109.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281]
[/export/www/rt3/lib/RT/ScripAction_Overlay.pm:108]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:243]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:333]
[/export/www/rt3/lib/RT/Transaction_Overlay.pm:169]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:3643]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:2268]
[/export/www/rt3/lib/RT/Interface/Email.pm:614]
[/export/www/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
[/export/www/rt3/share/html/REST/1.0/autohandler:27]
[/export/www/rt3/share/html/autohandler:62]
(/export/www/rt3/lib/RT/Scrip_Overlay.pm:360)
[Fri Mar 7 10:02:45 2003] [error]: Scrip 6 died. - Can’t locate object method
"LoadById" via package “RT::ScripAction” at
/export/www/rt3/lib/RT/ScripAction_Overlay.pm line 109.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281]
[/export/www/rt3/lib/RT/ScripAction_Overlay.pm:108]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:243]
[/export/www/rt3/lib/RT/Scrip_Overlay.pm:333]
[/export/www/rt3/lib/RT/Transaction_Overlay.pm:169]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:3643]
[/export/www/rt3/lib/RT/Ticket_Overlay.pm:2268]
[/export/www/rt3/lib/RT/Interface/Email.pm:614]
[/export/www/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
[/export/www/rt3/share/html/REST/1.0/autohandler:27]
[/export/www/rt3/share/html/autohandler:62]
(/export/www/rt3/lib/RT/Scrip_Overlay.pm:360)

( ( _______
)) )) .-“There’s always time for a good cup of coffee.”-. >====<–.
C||C|| (>-----Brent Geach - brent.geach@telecom1.com------<) | = |-’
--'–’ --------------- ---------------'------’

Brent Geach wrote:

[Fri Mar 7 10:02:45 2003] [error]: Scrip 1 died. - Can’t locate object method
"CurrentUser" via package “RT::ScripAction” at
/export/www/rt3/lib/RT/ScripAction_Overlay.pm line 170.

This was fixed around 2.1.80. Update and try again. :slight_smile:
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.