What to do about “This transaction appears to have no content”
when it does have content (response content) ?
My config:
global scrips: none
global templates: default set
local queue scrips: 1, “resolved”
“On resolve Autoreply to Requestors with template Autoreply”
In template Autoreply:
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“{$Ticket->Subject()}”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].
Please include the string:
[{$rtname} #{$Ticket->id}]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
The Management <rt@domain.com>
{$Transaction->Content()}
And then the reply sent to a requestor looks like the above, but with
“This transaction appears to have no content” instead of the actual content.
Thanks folks for the help!
- Dave Dennis
- Seattle, WA
- dmd@speakeasy.org
- http://www.dmdennis.com