RT3: Attachments Not Downloading

neil_quiogue · January 19, 2004, 6:57am

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in RT3.
I don’t see any logs that would show why. In RT2, I did not have those
kinds of problems.

Any clues?

Regards, Neil

neil_quiogue · January 19, 2004, 7:45am

I forgot the details of the setup.

RT 3.0.8 running on Solaris with MySQL 4 with InnoDB.
Web Server is Apache 1.3.29 with mod_perl/mod_ssl.
File was uploaded through the web with no errors.

Regards, NeilFrom: “neil quiogue” neil@quiogue.com
To: rt-users@lists.bestpractical.com
Sent: Monday, January 19, 2004 2:57 PM
Subject: [rt-users] RT3: Attachments Not Downloading

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in
RT3.
I don’t see any logs that would show why. In RT2, I did not have those
kinds of problems.

Any clues?

Regards, Neil

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

neil_quiogue · January 21, 2004, 8:33am

I’m definite it’s either a problem in RT (3.0.8) or one of its modules
(Mason?). I made a program to display the files using the ContentType and
FileName directly accessing the DB and I didn’t have any problems
displaying/downloading the attachment.

Is there any way to put the RT in Debug mode to see what’s happening? I saw
a config for @MasonParameters but I’m not sure how to go about it.

Regards, Neil----- Original Message -----
From: “neil quiogue” neil@quiogue.com
To: rt-users@lists.bestpractical.com
Sent: Monday, January 19, 2004 3:45 PM
Subject: Re: [rt-users] RT3: Attachments Not Downloading

I forgot the details of the setup.

RT 3.0.8 running on Solaris with MySQL 4 with InnoDB.
Web Server is Apache 1.3.29 with mod_perl/mod_ssl.
File was uploaded through the web with no errors.

Result of query on the Attachment:
±-------------------------±-------------------±----------------+
| FileName | ContentType | ContentEncoding |
±-------------------------±-------------------±----------------+
| test-2004.doc | application/msword | none |
±-------------------------±-------------------±----------------+

Regards, Neil

----- Original Message -----
From: “neil quiogue” neil@quiogue.com
To: rt-users@lists.bestpractical.com
Sent: Monday, January 19, 2004 2:57 PM
Subject: [rt-users] RT3: Attachments Not Downloading

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in
RT3.
I don’t see any logs that would show why. In RT2, I did not have those
kinds of problems.

Any clues?

Regards, Neil

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Ruslan_U_Zakirov · January 21, 2004, 1:43pm

neil quiogue wrote:

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in RT3.
I don’t see any logs that would show why. In RT2, I did not have those
kinds of problems.

Any clues?
Any errors?
No links on page?
Or download work, but data corruption?
Or browser give error message?

In which way they can’t be downloaded?
Best regards. Ruslan.

neil_quiogue · January 21, 2004, 8:29pm

No errors on the logs. No errors on the page. But an error on the browser
(client).

When one clicks on the link (pointing to the
Ticket/Attachments// which would be handled by
dhandler), the dialog box would open to say if you want to open or save the
file. If you try to open the file, it’ll be stuck in the progress dialog
box. If you click on ‘Save’, it would attempt to but fail.

I’m sure that the data in the MySQL is fine since I’m able to make a
program that queries the Transactions and Attachments table and is able to
be displayed/saved by the user.

Is there any gotchas with Solaris SPARC platforms with any of the perl
modules used? It may have to do with how the data is presented to the
client after it has left the DB.

Regards, Neil–On mercredi 21 janvier 2004 16:43 +0300 “Ruslan U. Zakirov” cubic@acronis.ru wrote:

neil quiogue wrote:

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in
RT3. I don’t see any logs that would show why. In RT2, I did not have
those kinds of problems.

Any clues?
Any errors?
No links on page?
Or download work, but data corruption?
Or browser give error message?

In which way they can’t be downloaded?
Best regards. Ruslan.

Regards, Neil

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Jesse_Vincent · January 21, 2004, 9:12pm

No errors on the logs. No errors on the page. But an error on the browser
(client).

Are you using IE on WinXP? It’s got a caching bug that I know triggers
on SSL-secured RT sites with 3.0.8. It’s fixed in the latest pre-release
of 3.0.9

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Jesse_Vincent · January 21, 2004, 10:00pm

It’s IE on Win2K but that may be true. I’ll check it out. Thanks a lot.

Likely the same issue.

Regards, Neil

No errors on the logs. No errors on the page. But an error on the
browser (client).

Are you using IE on WinXP? It’s got a caching bug that I know triggers
on SSL-secured RT sites with 3.0.8. It’s fixed in the latest pre-release
of 3.0.9

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

neil_quiogue · January 21, 2004, 11:32pm

Yes, it seems to be the IE cache issue but would you know which file was
updated for this? I tried the Mozilla firebird with no problem on 3.0.8.
However, I did a ‘make upgrade’ from the 3.0.9pre2 to no avail and restarted
apache but it was not fixed so I need to know which file was modified so I
don’t have to do a diff of all the libraries and files.

Regards, NeilFrom: “Jesse Vincent” jesse@bestpractical.com
To: “neil quiogue” neil@quiogue.com
Cc: rt-users@lists.fsck.com
Sent: Thursday, January 22, 2004 6:00 AM
Subject: Re: [rt-users] RT3: Attachments Not Downloading

It’s IE on Win2K but that may be true. I’ll check it out. Thanks a
lot.

Likely the same issue.

Regards, Neil

No errors on the logs. No errors on the page. But an error on the
browser (client).

Are you using IE on WinXP? It’s got a caching bug that I know triggers
on SSL-secured RT sites with 3.0.8. It’s fixed in the latest
pre-release
of 3.0.9

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Richard_Ellis · January 22, 2004, 9:10am

We did a fresh install on Solaris 9 and found we needed to upgrade to
perl 5.8.2 to get around some very pedantic bugs, which are only
triggered by Solaris on SPARC with perl 5.8.0 or below. In particular we
found bugs in several system log modules.

5.8.2 seems to solve almost all.On Wed, 2004-01-21 at 22:00, rt-users-request@lists.bestpractical.com wrote:

Send rt-users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
The rt-users Archives
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of rt-users digest…”

Today’s Topics:

Timezone questions/Setting timezone for RT_System
(Jan Algermissen)

RE: httpd speed on rt3 (AJ)

Re: Problem with new install (neil quiogue)

Re: RT3: Attachments Not Downloading (neil quiogue)

Re: RT3: Attachments Not Downloading (Jesse Vincent)

RE: Feature suggestion list for Statistics (AJ)

RE: Feature suggestion list for Statistics (Kelly F. Hickel)

Re: Feature suggestion list for Statistics (Jesse Vincent)

Re: RT3: Attachments Not Downloading (Jesse Vincent)

Message: 1
Date: Wed, 21 Jan 2004 21:41:00 +0100
From: Jan Algermissen jalgermissen@topicmapping.com
Subject: [rt-users] Timezone questions/Setting timezone for RT_System
To: “rt-users@lists.fsck.com” rt-users@lists.fsck.com
Message-ID: 400EE3DC.9F7F3664@topicmapping.com
Content-Type: text/plain; charset=us-ascii

Hi all–

I have some problems with timezones and two immediate questions:

is it true that all SetXXX methods of the Ticket class expect the time
in GMT (and do not use the $Timezone configuration to convert to GMT internally)?

Is there a way to have RT using local time for the log messages? lib/RT.pm
seems to make that impossible since it uses gmtime( time() ) to create the
time string for the log entry.
Before I change the sources, I’d like to know if there is a way to configure this.

Is it possible to set a user’s time zone? My RT users work in different time zones
and it would be nice if everyone would see the times in the Web-UI in her own
timezione.

Thanks for any help.

Jan

–
Jan Algermissen http://www.topicmapping.com
Consultant & Programmer http://www.gooseworks.org

Message: 2
Date: Wed, 21 Jan 2004 15:44:59 -0500
From: “AJ” rt@musefoundry.com
Subject: RE: [rt-users] httpd speed on rt3
To: “‘Douglas E. Warner’” dwarner@ctinetworks.com,
rt-users@lists.fsck.com
Message-ID:
!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAAC4AAAAAAAAA9tUWdOmOUE+6g2RIHUkSNAEAwYmj7r9QD0mtN+MAvAz3KwAAABnaGwAAEAAAAOmXIk9OsvBNguKyyHYMbeQBAAAAAA==@musefoundry.com

Content-Type: text/plain; charset=“us-ascii”

Perhaps stderr isn’t being logged.

Try starting apache with:
<apache_dir>/bin/httpd -X -f <apache_dir>/conf/httpd.conf 2>errfile

errfile = path and filename of error file
outputfile = path and filename of standard output file

start apache in single process mode and log errors to the stderr. Easier to
trace then

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Douglas E.
Warner
Sent: Wednesday, January 21, 2004 2:53 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] httpd speed on rt3

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On Wednesday 21 January 2004 12:53, Jesse Vincent wrote:

Ok. There are two tools that it’s worth using to attempt to debug what
code the performance bottleneck is in: MasonX::Profiler and
Apache::DProf. I’d love to see traces for your longer tickets.

I seem to have Apache::Dprof working, but I’m not getting any output from
MasonX::Profiler. I tried putting the config in both the httpd.conf and in
RT_SiteConfig.pl, but neither seemed to generate output in either my error
log or my RT log (w/ log to file set to ‘debug’). Here’s what I’ve tried:

== httpd.conf ==
ServerName rt3.ctinetworks.com
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DProf
PerlModule MasonX::Profiler
PerlSetVar MasonPreamble "my $p = MasonX::Profiler->new($m, $r);"
PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

ErrorLog logs/rt3-error_log
CustomLog logs/rt3-access_log combined
== RT_SiteConfig.pl ==
@MasonParameters = (preamble => ‘my $p = MasonX::Profiler->new($m, $r);’); ;

with MasonParameters commented out in httpd.conf
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/usr/local/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log

-Doug

Douglas E. Warner dwarner@ctinetworks.com Network Engineer
CTI/PAdotNET http://ctinetworks.com +1 717 975 9000
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.3 (GNU/Linux)

iD8DBQFADtiHJV36su0A0xIRAkPwAJ9fxqXkmGgczUADutAbBU1B1wUxRACfQI9h
G+5REt453kwSAP1gei4XNAE=
=+KK/
-----END PGP SIGNATURE-----

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Message: 3
Date: Thu, 22 Jan 2004 04:35:00 +0800
From: neil quiogue neil@quiogue.com
Subject: Re: [rt-users] Problem with new install
To: “Little, James” James.Little@onetel.co.uk,
“‘rt-users@lists.bestpractical.com’”
rt-users@lists.bestpractical.com
Message-ID: 1239910125.1074746100@localhost
Content-Type: text/plain; charset=us-ascii; format=flowed

I suspect it’s with the rt-mailgate. If you’re coming from rt2, the
rt-mailgate didn’t require the --url option. In rt3, it needs --url
http://localhost (or an equivalent url going to your rt.

Regards, Neil

–On mercredi 21 janvier 2004 14:42 +0000 “Little, James” James.Little@onetel.co.uk wrote:

Hi,

I installed rt-3.0.8 yesterday - I’ve used RT in the past without
problems and this was a fresh install.

I’m having a slight problem. I’ve got a distribution list that I would
like to be the Admin CC of a queue, and like all correspondence to go as
an e-mail to this list. Easy enough to do.

However, although the script and template should be correct, I am getting
a weird problem.

If I go into a ticket and press reply, type out whatever it is, and press
submit, then the correspondence get’s send to this list. Great.
However, when I e-mail the correspondence to the rt e-mail address, it
goes into the system (get’s added to the request) but doesn’t seem to
send it to the dist list.

Does anyone have any ideas why this would happen?

Thanks

James Little
Web Development
Phone : 0161 342 9443
Mobile : 0789 965 3761
Fax : 0871 433 7985

| . |._ _ ___ |_ | ___ | |
| | || ’ |/ .> _ | | / .>| |
`'|||_.<> || _.|_|

Landline.Internet.Mobile

Message: 4
Date: Thu, 22 Jan 2004 04:29:56 +0800
From: neil quiogue neil@quiogue.com
Subject: Re: [rt-users] RT3: Attachments Not Downloading
To: “Ruslan U. Zakirov” cubic@acronis.ru
Cc: rt-users@lists.bestpractical.com
Message-ID: 1239606187.1074745796@localhost
Content-Type: text/plain; charset=us-ascii; format=flowed

No errors on the logs. No errors on the page. But an error on the browser
(client).

When one clicks on the link (pointing to the
Ticket/Attachments// which would be handled by
dhandler), the dialog box would open to say if you want to open or save the
file. If you try to open the file, it’ll be stuck in the progress dialog
box. If you click on ‘Save’, it would attempt to but fail.

I’m sure that the data in the MySQL is fine since I’m able to make a
program that queries the Transactions and Attachments table and is able to
be displayed/saved by the user.

Is there any gotchas with Solaris SPARC platforms with any of the perl
modules used? It may have to do with how the data is presented to the
client after it has left the DB.

Regards, Neil

–On mercredi 21 janvier 2004 16:43 +0300 “Ruslan U. Zakirov” cubic@acronis.ru wrote:

neil quiogue wrote:

Hello,

I’m not sure if anyone has encountered this before but I’ve encountered
attachments (non-text like MS Word, Zip) which cannot be downloaded in
RT3. I don’t see any logs that would show why. In RT2, I did not have
those kinds of problems.

Any clues?
Any errors?
No links on page?
Or download work, but data corruption?
Or browser give error message?

In which way they can’t be downloaded?
Best regards. Ruslan.

Regards, Neil

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Message: 5
Date: Wed, 21 Jan 2004 16:12:36 -0500
From: Jesse Vincent jesse@bestpractical.com
Subject: Re: [rt-users] RT3: Attachments Not Downloading
To: neil quiogue neil@quiogue.com
Cc: rt-users@lists.bestpractical.com, “Ruslan U. Zakirov”
cubic@acronis.ru
Message-ID: 20040121211236.GU18619@fsck.com
Content-Type: text/plain; charset=us-ascii

On Thu, Jan 22, 2004 at 04:29:56AM +0800, neil quiogue wrote:

No errors on the logs. No errors on the page. But an error on the browser
(client).

Are you using IE on WinXP? It’s got a caching bug that I know triggers
on SSL-secured RT sites with 3.0.8. It’s fixed in the latest pre-release
of 3.0.9

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Message: 6
Date: Wed, 21 Jan 2004 16:30:56 -0500
From: “AJ” rt@musefoundry.com
Subject: RE: [rt-users] Feature suggestion list for Statistics
To: “‘Todd Chapman’” rt@chaka.net, “‘Kelly F. Hickel’”
kfh@mqsoftware.com
Cc: rt-users@lists.fsck.com
Message-ID:
!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAAC4AAAAAAAAA9tUWdOmOUE+6g2RIHUkSNAEAwYmj7r9QD0mtN+MAvAz3KwAAABnaGwAAEAAAAGDQHnNWgRNKu2ML0hG7TgIBAAAAAA==@musefoundry.com

Content-Type: text/plain; charset=“us-ascii”

Another clean way to do it would be:
/local/html/Callbacks/Statistics/Elements/Tabs/Default

And in Default put:
<%init>
$toptabs->{‘CC-Statistics’} = { title =>loc(“Statistics”),
path => “Statistics/index.html” };
</%init>
<%args>
$toptabs =>undef
</%args>

That way one keeps the Statistics tabs away from any of the core elements.

In some cases, may need to restart webserver after adding.

A.J.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: Wednesday, January 21, 2004 2:05 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Feature suggestion list for Statistics

Also, currently the statistics package implements it’s tab by
creating a local version of the Tabs component:

local/html/Elements/Tabs

The same can be accomplished more cleanly using callbacks. I
created this file:

share/html/Callbacks/local/Elements/Tabs/

With these comments:

<%init>
$toptabs->{‘Z’} = { title => loc(‘Statistics’), path =>
‘Statistics/index.html’ };
</%init>
<%args>
$toptabs
</%args>

and deleted local/html/Elements/Tabs.

For further reference:

http://lists.fsck.com/pipermail/rt-devel/2003-November/005101.html

-Todd

On Wed, Jan 21, 2004 at 01:03:06PM -0600, Kelly F. Hickel wrote:

Here’s a list of the requested Statistics package features that I’ve
pulled from the various related posts recently. Does anyone have
additions, suggested priorities, comments, carps, or anything else
they’d like to say about it?

Note that I have no idea if/when/how or in what order these may be
implemented, I’m just trying to get a tasklist/roadmap sorted out…

Need bookmarkable URL for report pages that brings you back to the same
url, same queues, columns, etc, but with current data.

Bookmarkable url for charts that downloads the chart data in CSV format.

Integrate all the Chart cgi’s into a single uber-Chart cgi (easier to
maintain).

Add some by-user reports (may have legal ramifications in europe,
provide way to disable).

Include month in dates on resolution chart.

Total or average time to resolution over report period (30 days).

Change y axis for charts in something other than seconds.

X axis becomes illegible when reporting over large periods.

Ability to tailor size of graph.

Select date range for reports.

Reports by time worked…

Make it easier to add new reports.

Find a better way to integrate Statistics into left hand task bar.

Package with a CHANGELOG and Makefile to do the install part, like RTFM
does.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Message: 7
Date: Wed, 21 Jan 2004 15:27:51 -0600
From: “Kelly F. Hickel” kfh@mqsoftware.com
Subject: RE: [rt-users] Feature suggestion list for Statistics
To: “AJ” rt@musefoundry.com, “Todd Chapman” rt@chaka.net
Cc: rt-users@lists.fsck.com
Message-ID:
3C05BBBA1B54ED43B1A6827E620EF1CD0A0F43@mailservermn.mqsoftware.com
Content-Type: text/plain; charset=“us-ascii”

Does anyone (Jesse?) have a feeling for either the “right way” or the
“RT way”?

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Wednesday, January 21, 2004 3:31 PM
To: ‘Todd Chapman’; Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Feature suggestion list for Statistics

Another clean way to do it would be:
/local/html/Callbacks/Statistics/Elements/Tabs/Default

And in Default put:
<%init>
$toptabs->{‘CC-Statistics’} = { title =>loc(“Statistics”),
path => “Statistics/index.html” };
</%init>
<%args>
$toptabs =>undef
</%args>

That way one keeps the Statistics tabs away from any of the core
elements.

In some cases, may need to restart webserver after adding.

A.J.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Todd
Chapman
Sent: Wednesday, January 21, 2004 2:05 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Feature suggestion list for Statistics

Also, currently the statistics package implements it’s tab by
creating a local version of the Tabs component:

local/html/Elements/Tabs

The same can be accomplished more cleanly using callbacks. I
created this file:

share/html/Callbacks/local/Elements/Tabs/

With these comments:

<%init>
$toptabs->{‘Z’} = { title => loc(‘Statistics’), path =>
‘Statistics/index.html’ };
</%init>
<%args>
$toptabs
</%args>

and deleted local/html/Elements/Tabs.

For further reference:

http://lists.fsck.com/pipermail/rt-devel/2003-November/005101.html

-Todd

On Wed, Jan 21, 2004 at 01:03:06PM -0600, Kelly F. Hickel wrote:

Here’s a list of the requested Statistics package features that I’ve
pulled from the various related posts recently. Does anyone have
additions, suggested priorities, comments, carps, or anything else
they’d like to say about it?

Note that I have no idea if/when/how or in what order these may be
implemented, I’m just trying to get a tasklist/roadmap sorted
out…

Need bookmarkable URL for report pages that brings you back to the
same
url, same queues, columns, etc, but with current data.

Bookmarkable url for charts that downloads the chart data in CSV
format.

Integrate all the Chart cgi’s into a single uber-Chart cgi (easier
to
maintain).

Add some by-user reports (may have legal ramifications in europe,
provide way to disable).

Include month in dates on resolution chart.

Total or average time to resolution over report period (30 days).

Change y axis for charts in something other than seconds.

X axis becomes illegible when reporting over large periods.

Ability to tailor size of graph.

Select date range for reports.

Reports by time worked…

Make it easier to add new reports.

Find a better way to integrate Statistics into left hand task bar.

Package with a CHANGELOG and Makefile to do the install part, like
RTFM
does.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Message: 8
Date: Wed, 21 Jan 2004 16:53:32 -0500
From: Jesse Vincent jesse@bestpractical.com
Subject: Re: [rt-users] Feature suggestion list for Statistics
To: “Kelly F. Hickel” kfh@mqsoftware.com
Cc: rt-users@lists.fsck.com
Message-ID: 20040121215332.GV18619@fsck.com
Content-Type: text/plain; charset=us-ascii

On Wed, Jan 21, 2004 at 03:27:51PM -0600, Kelly F. Hickel wrote:

Does anyone (Jesse?) have a feeling for either the “right way” or the
“RT way”?

AJ’s got it right.

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Message: 9
Date: Wed, 21 Jan 2004 17:00:31 -0500
From: Jesse Vincent jesse@bestpractical.com
Subject: Re: [rt-users] RT3: Attachments Not Downloading
To: neil quiogue neil@quiogue.com
Cc: rt-users@lists.fsck.com
Message-ID: 20040121220031.GW18619@fsck.com
Content-Type: text/plain; charset=us-ascii

On Thu, Jan 22, 2004 at 05:25:04AM +0800, neil quiogue wrote:

It’s IE on Win2K but that may be true. I’ll check it out. Thanks a lot.

Likely the same issue.

Regards, Neil

–On mercredi 21 janvier 2004 16:12 -0500 Jesse Vincent jesse@bestpractical.com wrote:

On Thu, Jan 22, 2004 at 04:29:56AM +0800, neil quiogue wrote:

No errors on the logs. No errors on the page. But an error on the
browser (client).

Are you using IE on WinXP? It’s got a caching bug that I know triggers
on SSL-secured RT sites with 3.0.8. It’s fixed in the latest pre-release
of 3.0.9

–
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Rick Ellis Richard.Ellis@Sun.COM