Rt3 and reporter.pl

RT Users
1

I am trying to get rt3.* working with reporter.pl. I have noticed that
the include “…/etc/RT_Config.pm”
gives an error :
Undefined subroutine &RT::SET called at …/etc/RT_Config.pm line 27.
This is the first set function.

Anyone tell me whats wrong here?

Regards,

/Geo

georget@ach.org.au

2

George Travan wrote:

I am trying to get rt3.* working with reporter.pl. I have noticed that
the include “…/etc/RT_Config.pm”
gives an error :

Don’t “use” or “require” that file. Instead, you should:

use RT;
RT::LoadConfig();

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

[Please keep list discussion on the list. Thanks.]

George Travan wrote:

I now get Can’t locate RT.pm… funny as RT seems to work, other than
having missing “Keywords” ;(

use lib /opt/rt3/lib;

before you “use RT”.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

4

Phil Homewood wrote:

use lib /opt/rt3/lib;

How’d I manage that? What I mean, of course, is:

use lib “/opt/rt3/lib”;

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances