RT3 and non-privileged user logins


I’m still a bit unclear as to how to allow non-privileged users to
check the status of their tickets. I’m on version 3.0.2. We would like
to tell them how to look at their ticket status in the auto-reply
message but I don’t know what their password is being set to? Trying to
searching the list, I did see a message from Jesse about this from
November (see below). I tried inserting the code into our default
autoreply template but have not gotten it to work so far. I’m probably
doing something dumb, but just curious to know how others are doing
this (or similar)?