RT3 and international characters - positive feedback

RT Users
1

I had problems with international characters being displayed in ticket’s
history (local Slovenian characters).

Today I recompiled apache (1.3.28) with php 4.3.2, modperl 1.28 (i already
had perl 5.8.0 installed) and now international characters in tickets
history work!

I admit that when I upgraded to RT3, I didn’t recompile apache (which was
compiled with modperl 1.26), I believe this was the source of the problem.
If this is so, perhaps adding this to the README file or FAQ would be a good
idea!

I hope someone benefits from this!

Regards,
Ales

2

I had problems with international characters being displayed in ticket’s
history (local Slovenian characters).

Today I recompiled apache (1.3.28) with php 4.3.2, modperl 1.28 (i
already had perl 5.8.0 installed) and now international characters in
tickets history work!

Anybody else was able to reproduce this same (succesful) installation to
handle foreign characters?

I’m running Apache/1.3.27 (Unix) PHP/4.3.1 mod_perl/1.27 and I’m not able
to handle international characters…

3

You did recompile mod_perl and apache?

A.From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Hermann Wecke
Sent: Monday, August 25, 2003 5:44 AM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT3 and international characters - positive feedback

I had problems with international characters being displayed in ticket’s
history (local Slovenian characters).

Today I recompiled apache (1.3.28) with php 4.3.2, modperl 1.28 (i
already had perl 5.8.0 installed) and now international characters in
tickets history work!

Anybody else was able to reproduce this same (succesful) installation to
handle foreign characters?

I’m running Apache/1.3.27 (Unix) PHP/4.3.1 mod_perl/1.27 and I’m not able
to handle international characters…

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

I’ve success.
Hermann Wecke wrote:>On Mon, 11 Aug 2003, [iso-8859-2] Ale? Su?nik wrote:

I had problems with international characters being displayed in ticket’s
history (local Slovenian characters).

Today I recompiled apache (1.3.28) with php 4.3.2, modperl 1.28 (i
already had perl 5.8.0 installed) and now international characters in
tickets history work!

Anybody else was able to reproduce this same (succesful) installation to
handle foreign characters?

I’m running Apache/1.3.27 (Unix) PHP/4.3.1 mod_perl/1.27 and I’m not able
to handle international characters…

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

5

You did recompile mod_perl and apache?

Yes, I did. I started a “fresh” install from source, with the most
up-to-date apache, mod_perl, php, mod_ssl for that time… (I did this
about 2 months ago… just making sure that recompiling everything again
with the latest version will help me)

I will do it today and post a feedback here.

Thanks, Hermann

6

Hermann,

I recompiled everything from scratch and I used 3.0.5pre3 and it solved all my problems regarding int. chars.

A.-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com] On Behalf Of Hermann Wecke
Sent: Wednesday, August 27, 2003 9:52 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RT3 and international characters - positive feedback

On Mon, 25 Aug 2003, [iso-8859-2] Ale¹ Su¹nik wrote:

You did recompile mod_perl and apache?

Yes, I did. I started a “fresh” install from source, with the most
up-to-date apache, mod_perl, php, mod_ssl for that time… (I did this
about 2 months ago… just making sure that recompiling everything again
with the latest version will help me)

I will do it today and post a feedback here.

Thanks, Hermann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

7

I recompiled everything from scratch and I used 3.0.5pre3 and it solved
all my problems regarding int. chars.

Unless I made something wrong or missed something, I’m still unable to
handle international characters.

Now running:
Apache/1.3.28 (Unix) PHP/4.3.1 mod_gzip/1.3.26.1a mod_perl/1.28
mod_ssl/2.8.15

Now running RT 3.0.5pre3 on a RH 7.3 box.

Do I need to change anything inside my RT_SiteConfig.pm?

I already had perl 5.8.0 installed

I saw I’m running 5.6.1. This could/should be the problem?

8

Hermann Wecke wrote:

Unless I made something wrong or missed something, I’m still unable to
handle international characters.

I saw I’m running 5.6.1. This could/should be the problem?

Yes. 5.6.1 bad. Doesn’t like non-western character sets. 5.8.x good.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

9

Yes. 5.6.1 bad. Doesn’t like non-western character sets. 5.8.x good.

OK. Just for the records and for future reference of other users:

  1. Recompiled perl to 5.8.0
  2. Recompiled mod_perl, mod_ssl, apache (used
    http://www.delouw.ch/linux/Apache-Compile-HOWTO/html/index.html as a
    guide);
  3. Downloaded a bunch of modules from CPAN;
  4. Rebuilt RT (used RT 3.0.5pre3);
  5. Restarted webserver

and voilà! My RT now supports international characters!

Thanks for everybody who helped me.

Now running:
RedHat 7.3, Perl 5.8.0, Apache/1.3.28 (Unix) PHP/4.3.1 mod_gzip/1.3.26.1a
mod_perl/1.28 mod_ssl/2.8.15 on a Duron 1GHz w/ 512mb memory