At Thursday 5/11/2006 10:27 AM, Jesse Vincent wrote:>On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
access rights handling
That’s correct. There were complaints about the old behaviour. I can’t
remember if simply changing the default about how many scrips are run on
link transactions will change the behaviour.
I’d love to see this one reversed - to me, linking to a ticket
doesn’t equal updating the ticket.
For us, this feature has unintended consequences - our Help Desk
staff need the ability to ‘lock’ a ticket so that multiple people
aren’t trying to answer a question at the same time. To do this we do
not grant ModifyTicket directly to the Help Desk staff - we grant
them ‘OwnTicket’, and we grant ModifyTicket to the Owner role. So
they have to take or steal a ticket before they can update it.
However, the permissions for creating links now mean that help desk
staff can’t group similar tickets by using parent/child links unless
they own all of the tickets. This is inconvenient of course, and we
got around it by bypassing the ACL check .