Here is my problem : for some mails only ( distributed to an adress like
rt-bug@xxxxx ) i just want to automatically :
- open a ticket and put it in a dedicated queue ( Bug tracking ) : done
through my /etc/aliases
rt-bug: "|/etc/smrsh/rt-mailgate --queue Bug-Tracking --action
correspond --url xxxxxxx"
rt-bug-comment: “|/etc/smrsh/rt-mailgate --queue Bug-Tracking --action
comment --url xxxxxxx”
… works fine.
give the status ’ open’ to this ticket … done through a scrip …
Assign this ticket to a user ( always the same for this queue ). I
guess that it can be done through a scrip, but i don’t find it.
Any help will be appreciated.
Best regards to the community.