Rt3.4.1 plus rtfm-2.0.4 (Aren't they compatible?) What's causing this error?

RT Users
1

Hi,

I’m currently running rt-3.4.1 together with
rtfm-2.0.4. I’m going to configure rtfm for the first
time but upon class creation, I got this error:
RTFM Error

Internal Error: Couldn’t execute the query 'INSERT
INTO FM_Classes (Creator, LastUpdatedBy, SortOrder,
Created, Name, Description, LastUpdated) VALUES (?, ?,
?, ?, ?, ?, ?)'ERROR: permission denied for relation
fm_classes

What’s happening? Any idea why i’m getting permission
denied? Is it using another database aside from rt3
which is by the way, defined in my RT_SiteConfig.pm,
and also the username and password to access the rt3 database?

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2

What’s happening? Any idea why i’m getting permission
denied? Is it using another database aside from rt3
which is by the way, defined in my RT_SiteConfig.pm,
and also the username and password to access the rt3 database?

You should have set the database to be used at compile time - it’s
stored in RT_Config.pm rather than RT_SiteConfig.pm. Update it in there
and you should find RTFM works.

Daniel Foster
Technical Director