RT3.0.6, RTFM2.0.1, FastCGI: CLI losing

RT Users
1

I have installed RT3.0.6 and RTFM2.0.1 with FastCGI on Solaris +
Apache 1.3 + Perl 5.8.2 to replace a 2.0 installation. This seems to
be working well, except for the CLI. For some reason it is
interpreting the command as a ticket id. This is after fixing the
problem with the extra newline in RTFM. (I couldn’t find a mention of
this problem in the archives.)

Any suggestions for a fix? My perl is unfortunately quite bad.

[11:10] vuori ~% rt edit ticket/5 set status=deleted
POST http://localhost:27081/REST/1.0/edit
Content-Length: 101
Content-Type: multipart/form-data; boundary=xYzZY
Cookie: RT_SID=XXX

–xYzZY
Content-Disposition: form-data; name=“content”

status: deleted
id: ticket/5

–xYzZY–

HTTP/1.1 200 OK
Connection: close
Server: Apache/1.3.27 (Unix) mod_fastcgi/2.4.2
Content-Type: text/plain; charset=ISO-8859-1
Client-Date: Mon, 01 Dec 2003 11:14:19 GMT
Client-Peer: 127.0.0.1:27081
Client-Response-Num: 1
Client-Transfer-Encoding: chunked

RT/3.0.6 200 Ok

Unknown object type: edit

status: deleted
id: ticket/5

Valtteri Vuorikoski vuori@magenta.net
MagentaSites Oy

2

I have installed RT3.0.6 and RTFM2.0.1 with FastCGI on Solaris +
Apache 1.3 + Perl 5.8.2 to replace a 2.0 installation. This seems to
be working well, except for the CLI. For some reason it is
interpreting the command as a ticket id. This is after fixing the
problem with the extra newline in RTFM. (I couldn’t find a mention of
this problem in the archives.)

Any suggestions for a fix? My perl is unfortunately quite bad.

The CLI saw signifcant improvements for 3.0.7 (and even more for 3.0.8,
but that’s not out yet :wink:

But you’re likely being bitten by the fact that
/opt/rt3/share/html/Callbacks/RTFM/autohandler/Default
has a newline it shouldn’t have.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Jesse Vincent jesse@bestpractical.com writes:

The CLI saw signifcant improvements for 3.0.7 (and even more for 3.0.8,
but that’s not out yet :wink:

But you’re likely being bitten by the fact that
/opt/rt3/share/html/Callbacks/RTFM/autohandler/Default
has a newline it shouldn’t have.

I already removed the only spare newline that I could see, alas that only
fixed the “malformed response” error that I got first. It is still
thinking that “edit” is an object and I get

Unknown object type: edit

priority: 3
id: ticket/5

and nothing happens to ticket 5.

Valtteri Vuorikoski vuori@magenta.net
MagentaSites Oy

4

Jesse Vincent jesse@bestpractical.com writes:

The CLI saw signifcant improvements for 3.0.7 (and even more for 3.0.8,
but that’s not out yet :wink:

But you’re likely being bitten by the fact that
/opt/rt3/share/html/Callbacks/RTFM/autohandler/Default
has a newline it shouldn’t have.

I already removed the only spare newline that I could see, alas that only
fixed the “malformed response” error that I got first. It is still
thinking that “edit” is an object and I get

Unknown object type: edit

priority: 3
id: ticket/5

and nothing happens to ticket 5.

And there’s a fastcgi issue we’ve fixed in the core. Try 3.0.8pre1?

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.