RT3.0.6 Install, Web Interface Problem. Sol8

RT Users
1

Hi,

I’m trying to install RT 3.0.6 on a Solaris 8 machine.

The problem is that when I try to open the RT web interface, it is
displaying a mess
of (code?) preceded by the copyright message. A few elements, a button on
the
main page, some links on the Admin/index page, indicate that RT is in there
somewhere
but getting garbled. There are some HTML tags in there, but it seems to be
missing a
lot.

All the elements appear to be correctly installed, I’ve compiled Apache
(1.3) with
mod perl (1.29), configured httpd.conf as per the documentation with user
and group www,
and a Virtual Host definition for RT. I’ve fiddled with adding / and
/index.html to the URL,
all with no effect. I’ve also tried recompiling Apache and reinstalling
RT.
I’ve double checked Site_Config.pm, but can’t see anything obviously wrong.

My current guess is that this is a Mason problem, or one of the other
modules involved
in HTML generation , but I’m not familiar with either Mason or Perl in
general so I’m not
sure what to do about it. Before installing RT I replaced the Solaris
default with
perl 5.8.0, and installed Mason 1.23 along with the other required perl
modules
manually because this machine doesn’t have internet access.

All suggestions much appreciated.

Thanks,
Lisa.

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2

Lisa_Lagergren@national.com.au wrote:

The problem is that when I try to open the RT web interface, it is
displaying a mess
of (code?) preceded by the copyright message. A few elements, a button on

That points to an Apache misconfiguration. Apache isn’t
invoking the Mason handler to parse the content.

Are you sure that mod_perl is being loaded?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

3

Thanks for the pointer!

Turned out to be a combination problem, something somewhere is still
pointing to an
old apache (will have to find that…) and also an error in the Virtual
Host tag
which each gave what looked like the same error - so I thought I’d ruled
them out as
causes when I tested only one at a time.

Thanks,
Lisa.

                  Phil Homewood                                                                                             
                  <pdh@snapgear.com>          To:       rt-users@fsck.com                                                   
                  Sent by:                    cc:                                                                           
                  rt-users-bounces@lis        Subject:  Re: [rt-users] RT3.0.6 Install, Web Interface Problem.  Sol8        
                  ts.fsck.com                                                                                               
                                                                                                                            
                                                                                                                            
                  27/11/2003 03:14 PM

Lisa_Lagergren@national.com.au wrote:

The problem is that when I try to open the RT web interface, it is
displaying a mess
of (code?) preceded by the copyright message. A few elements, a button
on

That points to an Apache misconfiguration. Apache isn’t
invoking the Mason handler to parse the content.

Are you sure that mod_perl is being loaded?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company
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