There are two places in RT3.0.3 where the behavior with regard to
finding new Watchers by email address has (apparently) changed.
1. assignments in the People tab of an open ticket 2. create a ticket on the web, particularly when using my own login
I’m logged into RT as a privileged user.
I create a ticket in a Queue I have rights on.
My Ticket creation page automatically fills in my email address.
When I finish and click ‘Submit’ I see in the status at the top
"Could not find or create that user"
And my ticket’s Watchers is empty.
I installed RT3.0.3 this weekend (new installation, patched in some
share/html/Elements changes to the UI but nothing that would make me
think this should be affected). The new install is running on mysql
4.0.13, with all the perl modules pulled down this weekend (so fairly
This particular problem didn’t occur in 3.0.1 (which was on mysql
3.23.x, with perl modules from ~ 6 months ago).
Anyone seen this problem before? Any tips will be greatly appreciated.
[ httpd log entries related to this:
[Mon Jun 30 22:52:21 2003] [crit]: Failed to create user
Name in use (/usr/local/rt3.0.3/lib/RT/User_Overlay.pm:595)
[Mon Jun 30 22:52:21 2003] [error]: Could not load create a user with
address ‘firstname.lastname@example.org’ to add as a watcher for ticket 3635
[Mon Jun 30 22:59:03 2003] [crit]: Failed to create user mrice: Name in
[Mon Jun 30 22:59:03 2003] [error]: Could not load create a user with
address ‘mrice’ to add as a watcher for ticket 3633