Rt2 to rt3 importer errors

RT Developers
1

So I got daring and tried the rt2 database to dumpfile on 30000 tickets, and
all worked fine.

dumpfile to the rt3 database was working fine, up until the following errors
occured:

[Thu Mar 20 17:51:24 2003] [crit]: 1 (/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Mar 20 17:51:24 2003] [crit]: Can’t load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
[Thu Mar 20 17:52:06 2003] [crit]: Couldn’t load principal to grant them
SeeQueue on queue admin-talk
$VAR1 = {
‘PrincipalId’ => undef,
‘PrincipalType’ => ‘User’,
‘Name’ => ‘SeeQueue’
};
(/usr/local/rt3/lib/RT.pm:228)

This occured after the Creating #### - user@host.com section,
and after a number of Adding ## to ##### lines.

Using version 1.5 of the rt2-to-rt3 util. Anybody have any clues?

Thanks,

Cassidy Larson

2

Give it just a bit. I expect a new importer/exporter pair to be out
sometime todayOn Thu, Mar 20, 2003 at 11:00:58AM -0700, butch@infowest.com wrote:

So I got daring and tried the rt2 database to dumpfile on 30000 tickets, and
all worked fine.

dumpfile to the rt3 database was working fine, up until the following errors
occured:

[Thu Mar 20 17:51:24 2003] [crit]: 1 (/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Mar 20 17:51:24 2003] [crit]: Can’t load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
[Thu Mar 20 17:52:06 2003] [crit]: Couldn’t load principal to grant them
SeeQueue on queue admin-talk
$VAR1 = {
‘PrincipalId’ => undef,
‘PrincipalType’ => ‘User’,
‘Name’ => ‘SeeQueue’
};
(/usr/local/rt3/lib/RT.pm:228)

This occured after the Creating #### - user@host.com section,
and after a number of Adding ## to ##### lines.

Using version 1.5 of the rt2-to-rt3 util. Anybody have any clues?

Thanks,

Cassidy Larson

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