Rt2-to-rt3 import errors - missing many tickets

RT Users
1

I exported some 15k tickets from rt2 and spent several hours watching
them import into rt3. However, it appears that only 908 tickets were
imported.

mysql> select count() from Tickets;
| count() |
| 908 |

The only errors I saw were like:

[Thu Jul 3 23:41:32 2003] [error]: Could not load create a user with
the email address ‘support@intelenet.com’ to add as a watcher for
ticket 15810 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438)

…

.t-15822
[Thu Jul 3 23:41:50 2003] [crit]: Failed to create user
support@intelenet.com: Name in use (/opt/rt3/lib/RT/User_Overlay.pm:595)

Scrip imports failed (expected that) and I got a handful of “Couldn’t
create link from fsck.com-rt:…”

Using version 1.12 into rt3.0.4pre1 on a redhat8 box with a self-built
perl 5.8.

matthew zeier - “Nothing in life is to be feared. It is only to be
understood.” - Marie Curie

2

Did you create any custom status values in rt2? I ran into the same problem
… I needed to add the status types to my installation of RT3 before I could
run a clean import …
Are the missing tickets in the dumpfile? Perhaps a cut-n-paste of one of
the missing tickets (one of your small ones of course) would help.

-=| Ben----- Original Message -----

From: “matthew zeier” mrz@intelenet.net
To: rt-users@lists.fsck.com
Sent: Thursday, July 03, 2003 10:11 PM
Subject: [rt-users] rt2-to-rt3 import errors - missing many tickets

I exported some 15k tickets from rt2 and spent several hours watching
them import into rt3. However, it appears that only 908 tickets were
imported.

mysql> select count() from Tickets;
±---------+
| count() |
±---------+
| 908 |
±---------+

The only errors I saw were like:

[Thu Jul 3 23:41:32 2003] [error]: Could not load create a user with
the email address ‘support@intelenet.com’ to add as a watcher for
ticket 15810 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438)

…

.t-15822
[Thu Jul 3 23:41:50 2003] [crit]: Failed to create user
support@intelenet.com: Name in use (/opt/rt3/lib/RT/User_Overlay.pm:595)

Scrip imports failed (expected that) and I got a handful of “Couldn’t
create link from fsck.com-rt:…”

Using version 1.12 into rt3.0.4pre1 on a redhat8 box with a self-built
perl 5.8.

–
matthew zeier - “Nothing in life is to be feared. It is only to be
understood.” - Marie Curie

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