Rt2 to rt3 1.17

Is now available. The big change from 1.16 is that it now converts
messages and attachments which had been stored in RT2’s database into
UTF8 (Unicode) when moving to RT3. I’d be curious to know how folks who
were having trouble with 1.16 do with this version.

Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Jesse,

Is the conversion done on export or import?

Thanks,
Christian

Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group

Jesse Vincent jesse@bestpractical.com
Sent by: rt-users-admin@lists.fsck.com
07/25/03 12:29 AMTo: rt-users@fsck.com
cc:
Subject: [rt-users] rt2 to rt3 1.17

Is now available. The big change from 1.16 is that it now converts
messages and attachments which had been stored in RT2’s database into
UTF8 (Unicode) when moving to RT3. I’d be curious to know how folks who
were having trouble with 1.16 do with this version.

             Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.
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rt-users@lists.fsck.com
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Jesse,

Is the conversion done on export or import?

Import. Dumps from the 1.16 exporter should be compatible with the 1.17
importer.

Thanks,
Christian


Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Hello, Jesse and other.
This solve only content problem, but subject of attach have to be
converted too.
Ruslan.
PS: Some other additions to re’s don’t break it. I want to speed up it,
but then do benchmarks with perl 5.8.0 and understand that it’s not issue.
PSS: Unicode translation realy slow down importing, but it’s better then
absense of content in browser :slight_smile:

Jesse Vincent wrote:

rt2-rt3-v1.17-attach_subj_enc.patch (2.33 KB)

Sorry for this patch. I don’t exactly understand but it’s breaking
convertion at all.
I don’t understand why $data=decode($enc, $data) isn’t same as
from_to($data,$enc,‘utf8’).
But decoding of attachment subject is still needed.
Best regards, Ruslan.

Ruslan U. Zakirov wrote: