RT2 -> RT3 problems

Hi all!
I’m doing a upgrade from RT-2.0.5 to RT-3.2.1. I’m doing a apache
WebExternalAuth via ldap.
Everything seems to be working fine. I have also dumped and imported
data, it also seems to have worked.
My problems are:

  • I cant log in as the root user (and yes I turn of ldap auth. when
    logging in). The user root doesnt seem to exist in the database.
  • No rights seems to be set on the groups, I try to change my own
    name, but I get permission denied. I try to add myself to any group:
    Permission denied.

Does anyone know where the problem is?

/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

Search on wiki it has article "how ot restore root"
This was on archive too.

I can imagine that it’s problem of upgrade(may be).
We upgraded from 2.0.15(latest 2.0.x). We lost root record and his
rights too(I didn’t envestigate why), but had two users with 'SuperUser’
right that were imported fine.

Nils-Erik Svang�rd wrote:

Hi all!
I’m doing a upgrade from RT-2.0.5 to RT-3.2.1. I’m doing a apache
WebExternalAuth via ldap.
Everything seems to be working fine. I have also dumped and imported
data, it also seems to have worked.
My problems are:

  • I cant log in as the root user (and yes I turn of ldap auth. when
    logging in). The user root doesnt seem to exist in the database.
    Try to restore it(see wiki, archives)
  • No rights seems to be set on the groups, I try to change my own name,
    but I get permission denied. I try to add myself to any group:
    Permission denied.
    I think that it’s cause you don’t have rights to see ACLs.

Ruslan U. Zakirov wrote:

Search on wiki it has article "how ot restore root"
This was on archive too.

I can imagine that it’s problem of upgrade(may be).
We upgraded from 2.0.15(latest 2.0.x). We lost root record and his
rights too(I didn’t envestigate why), but had two users with
’SuperUser’ right that were imported fine.

Nils-Erik Svang�rd wrote:

Hi all!
I’m doing a upgrade from RT-2.0.5 to RT-3.2.1. I’m doing a apache
WebExternalAuth via ldap.
Everything seems to be working fine. I have also dumped and imported
data, it also seems to have worked.
My problems are:

  • I cant log in as the root user (and yes I turn of ldap auth. when
    logging in). The user root doesnt seem to exist in the database.

Try to restore it(see wiki, archives)

  • No rights seems to be set on the groups, I try to change my own
    name, but I get permission denied. I try to add myself to any group:
    Permission denied.

I think that it’s cause you don’t have rights to see ACLs.

Does anyone know where the problem is?

/nisse

Hmm I searched the wiki and google but I found nothing I searched for
"how to restore root" no hits on wiki, and no relevant ones on google.
But I went in search of the ones who where old superusers, their
privileges are still there. So now I’m a SuperUser to.
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

Nils-Erik Svang�rd wrote:

Hmm I searched the wiki and google but I found nothing I searched for
"how to restore root" no hits on wiki, and no relevant ones on google.
But I went in search of the ones who where old superusers, their
privileges are still there. So now I’m a SuperUser to.
/nisse

And? Your RT is ok now?

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Hmm I searched the wiki and google but I found nothing I searched for
"how to restore root" no hits on wiki, and no relevant ones on google.
But I went in search of the ones who where old superusers, their
privileges are still there. So now I’m a SuperUser to.
/nisse

And? Your RT is ok now?

Well… I still havent got any root user, but that doesnt matter much
longer. Root cant log in when apaches ldap is running.
So my RT is ok!
Thanks!
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>