RT2 Not Sending Reply's to Requestors?

Hello,

I am having some trouble with RT2 & sendmail & replies. Particularly, the
problem is that the reply is not being sent so it seems…

If I do a ‘tail -f’ of Apache’s error.log, and Sendmail’s mail.log and
RT2’s logfile (which I have placed in /var/log/rt2) nothing is written to
them upon submit of the reply. The following is displayed under a
"Results" heading in the web-interface:

“correspondence sent”

Unfortunately, the email is not received by the requestor.

Any suggestions? I was hoping to have SOME error to aid in finding out
what is wrong… Perhaps I’m not looking in the right places for some
sort of error message to help…

VERSION/CONFIG INFORMATION:

I am running: Version of sendmail being used: Sendmail 8.12.1

<excerpt from /usr/local/rt2/etc/config.pm>
#Sendmail Configuration

$MailCommand = ‘sendmail’;

$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

… I have ensured that sendmail is indeed at that location :slight_smile:

Anyways, thats it… Thanks in advance for your help!

R. Gupta

Try ‘sendmailpipe’ rather than sendmail.

-jOn Thu, Nov 15, 2001 at 05:52:44PM -0500, R. Gupta wrote:

Hello,

I am having some trouble with RT2 & sendmail & replies. Particularly, the
problem is that the reply is not being sent so it seems…

If I do a ‘tail -f’ of Apache’s error.log, and Sendmail’s mail.log and
RT2’s logfile (which I have placed in /var/log/rt2) nothing is written to
them upon submit of the reply. The following is displayed under a
"Results" heading in the web-interface:

“correspondence sent”

Unfortunately, the email is not received by the requestor.

Any suggestions? I was hoping to have SOME error to aid in finding out
what is wrong… Perhaps I’m not looking in the right places for some
sort of error message to help…

VERSION/CONFIG INFORMATION:

I am running: Version of sendmail being used: Sendmail 8.12.1

<excerpt from /usr/local/rt2/etc/config.pm>
#Sendmail Configuration

$MailCommand = ‘sendmail’;

$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

… I have ensured that sendmail is indeed at that location :slight_smile:

Anyways, thats it… Thanks in advance for your help!

R. Gupta


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Hello,

As per the comments in the config.pm file, I did try

‘sendmailpipe’, instead of ‘sendmail’, but had no luck. The RT2 interface
would still report as “correspondence sent” after submitting a reply to
requestors…

R. GuptaOn Fri, 16 Nov 2001, Jesse Vincent wrote:

Try ‘sendmailpipe’ rather than sendmail.

-j

On Thu, Nov 15, 2001 at 05:52:44PM -0500, R. Gupta wrote:

Hello,

I am having some trouble with RT2 & sendmail & replies. Particularly, the
problem is that the reply is not being sent so it seems…

If I do a ‘tail -f’ of Apache’s error.log, and Sendmail’s mail.log and
RT2’s logfile (which I have placed in /var/log/rt2) nothing is written to
them upon submit of the reply. The following is displayed under a
"Results" heading in the web-interface:

“correspondence sent”

Unfortunately, the email is not received by the requestor.

Any suggestions? I was hoping to have SOME error to aid in finding out
what is wrong… Perhaps I’m not looking in the right places for some
sort of error message to help…

VERSION/CONFIG INFORMATION:

I am running: Version of sendmail being used: Sendmail 8.12.1

<excerpt from /usr/local/rt2/etc/config.pm>
#Sendmail Configuration

$MailCommand = ‘sendmail’;

$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

… I have ensured that sendmail is indeed at that location :slight_smile:

Anyways, thats it… Thanks in advance for your help!

R. Gupta


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users