RT2 Keywords

OK, here’s another weirdness.

On creating keywords, every keyword I created in a queue is added to
every ticket in the queue. The Keywords link within the ticket takes
me to a page that lists the status of the ticket and all the keywords
with empty boxes below them. I can’t change, enter text, nada in any of
those fields.

So, how are keywords supposed to work again?

  • Ed

Take a look at the reference manual at http://www.helgrim.com/rtdocs/.

It’s still a bit sketchy, but it should point you in the right direction.On Thu, Jun 28, 2001 at 01:11:10PM -0600, Ed Vazquez, Jr. wrote:

OK, here’s another weirdness.

On creating keywords, every keyword I created in a queue is added to
every ticket in the queue. The Keywords link within the ticket takes
me to a page that lists the status of the ticket and all the keywords
with empty boxes below them. I can’t change, enter text, nada in any of
those fields.

So, how are keywords supposed to work again?

  • Ed

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Computer games don’t affect kids; I mean if Pac-Man affected us as
kids, we’d all be running around in darkened rooms, munching magic
pills and listening to repetitive electronic music.
%
IP networks were intended to survive nuclear attack, but 12 year old
kids with PCs were not part of the threat model. – mycroft