RT2 installation problems (apache configuration)

RT Users
1

I have hacked my way through getting RT2 to install on my system, but I
can’t get the Apache config to work properly. Apache appears to be ignoring
the Perl handler. Here is my VirtualHost line from httpd.conf:

DocumentRoot /opt/rt2/WebRT/html ServerName rt.mydomainname PerlModule Apache::DBI PerlRequire /opt/rt2/bin/webmux.pl ErrorLog /opt/rt2/logs/apache-error.log SetHandler perl-script PerlHandler RT::Mason

(I have removed my domain name and IP because I don’t want random people
poking around an unfinished installation… :wink:

I have confirmed that Apache is basically ignoring the SetHandler line
because it does the same thing no matter what is listed there – at the
moment, it is set to SetHandler your-mom - no error flagged when apache
starts up, and it merely spits out the plain HTML instead of processing it
through Mason.

As a side note, I had severe trouble getting this program to install at
all. Does anybody have any installation notes from their RT2 install? I’d
like to see if others had the same troubles I did.

Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
Running make fixdeps actually downloaded and built a new Perl, which has
been an unrelated source of many headaches.

Thanks for any help anybody can provide.

Trevor Sky Garside
trevor@trevorsky.com

2

I’ve scoured and can’t find anything that applies… :frowning:

It’s interesting – I’ve got a different issue occurring now… it appears
that Mason isn’t working at all. When I try to load a page I’ve set to be
handled by RT::Mason, my web browser reports an invalid response from
server. If I telnet to the server on port 80, and issue the proper GET
line, I get nothing in return - just a disconnection from host.

Does anybody know anything at all about Mason, and any ways I might be able
to test it??

Aaaaargh!!

Trevor Sky Garside
trevor@trevorsky.comFrom: “Jesse” jesse@fsck.com
To: “Trevor Sky Garside” rt-list@trevorsky.com
Sent: Thursday, July 05, 2001 7:53 PM
Subject: Re: [rt-users] RT2 installation problems (apache configuration)

you might want to look through the recent archives of the list. They
speak to a lot of these issues you’ve had.

I have hacked my way through getting RT2 to install on my system, but I
can’t get the Apache config to work properly. Apache appears to be
ignoring
the Perl handler. Here is my VirtualHost line from httpd.conf:

DocumentRoot /opt/rt2/WebRT/html ServerName rt.mydomainname PerlModule Apache::DBI PerlRequire /opt/rt2/bin/webmux.pl ErrorLog /opt/rt2/logs/apache-error.log SetHandler perl-script PerlHandler RT::Mason

(I have removed my domain name and IP because I don’t want random people
poking around an unfinished installation… :wink:

I have confirmed that Apache is basically ignoring the SetHandler line
because it does the same thing no matter what is listed there – at the
moment, it is set to SetHandler your-mom - no error flagged when apache
starts up, and it merely spits out the plain HTML instead of processing
it
through Mason.

As a side note, I had severe trouble getting this program to install
at
all. Does anybody have any installation notes from their RT2 install?
I’d
like to see if others had the same troubles I did.

Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
Running make fixdeps actually downloaded and built a new Perl, which has
been an unrelated source of many headaches.

Thanks for any help anybody can provide.

Trevor Sky Garside
trevor@trevorsky.com

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3

Hello

I am VERY new to rt2 (I have just installed it) but it's working for me.

The installation was really straight forward. I installed it with Pg 7.1.2

No problems with Apache at all! (RedHat 7.1)

Can you look at the access logs from Apache? Can you report what you see

there? Is there anything on the error_log?

Just my 2 cts.On Fri, 06 Jul 2001, Trevor Sky Garside wrote:

I’ve scoured and can’t find anything that applies… :frowning:

It’s interesting – I’ve got a different issue occurring now… it appears
that Mason isn’t working at all. When I try to load a page I’ve set to be
handled by RT::Mason, my web browser reports an invalid response from
server. If I telnet to the server on port 80, and issue the proper GET
line, I get nothing in return - just a disconnection from host.

Does anybody know anything at all about Mason, and any ways I might be able
to test it??

Bruno Mattarollo bruno.mattarollo@ams.greenpeace.org
Systems Administrator
Greenpeace [ http://www.greenpeace.org/ ]

Never give up on a dream because of the time it will take to accomplish it.
The time will pass anyway.

Get cyberactivated:

4

Hi Trevor,

I’ve seen things like this with mod_perl+php4 where php4 is compiled
against other mysql headers than DBI::mysql. Look in your main apache
error log: any lines like this ?
[Fri Mar 30 14:34:40 2001] [notice] child pid 742 exit signal Segmentation
fault (11)

ok, but there are a lot of other possibilities, too !
As possible solution remove as much modules as possible from your apache
config (php3, php4, …)

Greetings,

RolandOn Fri, 6 Jul 2001, Trevor Sky Garside wrote:

I’ve scoured and can’t find anything that applies… :frowning:

It’s interesting – I’ve got a different issue occurring now… it appears
that Mason isn’t working at all. When I try to load a page I’ve set to be
handled by RT::Mason, my web browser reports an invalid response from
server. If I telnet to the server on port 80, and issue the proper GET
line, I get nothing in return - just a disconnection from host.

Does anybody know anything at all about Mason, and any ways I might be able
to test it??

Aaaaargh!!

Trevor Sky Garside
trevor@trevorsky.com

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Trevor Sky Garside” rt-list@trevorsky.com
Sent: Thursday, July 05, 2001 7:53 PM
Subject: Re: [rt-users] RT2 installation problems (apache configuration)

you might want to look through the recent archives of the list. They
speak to a lot of these issues you’ve had.

On Thu, Jul 05, 2001 at 04:09:20PM -0700, Trevor Sky Garside wrote:

I have hacked my way through getting RT2 to install on my system, but I
can’t get the Apache config to work properly. Apache appears to be
ignoring
the Perl handler. Here is my VirtualHost line from httpd.conf:

DocumentRoot /opt/rt2/WebRT/html ServerName rt.mydomainname PerlModule Apache::DBI PerlRequire /opt/rt2/bin/webmux.pl ErrorLog /opt/rt2/logs/apache-error.log SetHandler perl-script PerlHandler RT::Mason

(I have removed my domain name and IP because I don’t want random people
poking around an unfinished installation… :wink:

I have confirmed that Apache is basically ignoring the SetHandler line
because it does the same thing no matter what is listed there – at the
moment, it is set to SetHandler your-mom - no error flagged when apache
starts up, and it merely spits out the plain HTML instead of processing
it
through Mason.

As a side note, I had severe trouble getting this program to install
at
all. Does anybody have any installation notes from their RT2 install?
I’d
like to see if others had the same troubles I did.

Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
Running make fixdeps actually downloaded and built a new Perl, which has
been an unrelated source of many headaches.

Thanks for any help anybody can provide.

Trevor Sky Garside
trevor@trevorsky.com