Rt2 - Inserting the first transaction in later templates

RT Users
1

Hi,

What’s the Template variable magic to insert the content of the
original/first transaction on a given ticket at a later time?

Specifically, if I do an OnOwnerChange, I want to have the new owner
get a copy of the original content that created the ticket, rather than
a link to the ticket; possibly maybe even the entire ticket history.

I’ve figured out how to do this externally to templates but can’t seem
to get it working within them.

Thanks for pointers,

Scott

2

Hi,

What’s the Template variable magic to insert the content of the
original/first transaction on a given ticket at a later time?

$Ticket->Transactions->First->Content()?

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