What’s the Template variable magic to insert the content of the
original/first transaction on a given ticket at a later time?
Specifically, if I do an OnOwnerChange, I want to have the new owner
get a copy of the original content that created the ticket, rather than
a link to the ticket; possibly maybe even the entire ticket history.
I’ve figured out how to do this externally to templates but can’t seem
to get it working within them.
Thanks for pointers,