Hey – I’m trying to get RT2 configured to mail a copy of a new tocket to
all of the listed watchers on the queue – seems like a logical thing to do.
Problem is, only thing I can figure out how to do is to tell them a ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?
Take a look at the Transaction template. or even the AutoReply template.On Tue, Jul 10, 2001 at 10:05:13AM -0700, Trevor Sky Garside wrote:
Hey – I’m trying to get RT2 configured to mail a copy of a new tocket to
all of the listed watchers on the queue – seems like a logical thing to do.
Problem is, only thing I can figure out how to do is to tell them a ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?
Transporters are so ungodly. if god had wanted us to travel great distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole
Thanks… I hadn’t realized until now that those templates could be
edited… I see now that I have to go into ‘Global’, and not into the queue
config section.
Take a look at the Transaction template. or even the AutoReply template.
Hey – I’m trying to get RT2 configured to mail a copy of a new tocket
to
all of the listed watchers on the queue – seems like a logical thing to
do.
Problem is, only thing I can figure out how to do is to tell them a
ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?
Transporters are so ungodly. if god had wanted us to travel great
distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole