RT2 - Email notifications

RT Users
1

Hey – I’m trying to get RT2 configured to mail a copy of a new tocket to
all of the listed watchers on the queue – seems like a logical thing to do.
Problem is, only thing I can figure out how to do is to tell them a ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?

Trevor Sky Garside
trevor@trevorsky.com

2

Take a look at the Transaction template. or even the AutoReply template.On Tue, Jul 10, 2001 at 10:05:13AM -0700, Trevor Sky Garside wrote:

Hey – I’m trying to get RT2 configured to mail a copy of a new tocket to
all of the listed watchers on the queue – seems like a logical thing to do.
Problem is, only thing I can figure out how to do is to tell them a ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?

Trevor Sky Garside
trevor@trevorsky.com

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly. if god had wanted us to travel great distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole

3

Thanks… I hadn’t realized until now that those templates could be
edited… I see now that I have to go into ‘Global’, and not into the queue
config section.

Trevor Sky Garside
trevor@trevorsky.comFrom: “Jesse” jesse@fsck.com
To: “Trevor Sky Garside” rt-list@trevorsky.com
Cc: rt-users@lists.fsck.com
Sent: Tuesday, July 10, 2001 10:13 AM
Subject: Re: [rt-users] RT2 - Email notifications

Take a look at the Transaction template. or even the AutoReply template.

Hey – I’m trying to get RT2 configured to mail a copy of a new tocket
to
all of the listed watchers on the queue – seems like a logical thing to
do.
Problem is, only thing I can figure out how to do is to tell them a
ticket
is open – I can’t figure out how to make it include a copy of the new
ticket in the email. How would I do this?

Trevor Sky Garside
trevor@trevorsky.com

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly. if god had wanted us to travel great
distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole