Rt1-rt2 data import - owner changed to nobody

RT Users
1

I successfully imported data from rt1 to rt2 with the contributed import
script, but for the ownership of the tickets. All ownership is changed to
’nobody’ - anyone have any suggestions/fixes?

Rehan van der Merwe

2

I had the same problem on my first import. In your config.pm, make sure
you haven’t set a password length restriction on your users. If your existing
users have passwords that don’t meet the criteria, they won’t be imported
with their existing permissions, and can’t take ownership of any tickets.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services

Rehan van der Merwe Rehan@nha.co.za 08/01/01 01:26AM >>>
I successfully imported data from rt1 to rt2 with the contributed import
script, but for the ownership of the tickets. All ownership is changed to
‘nobody’ - anyone have any suggestions/fixes?

3

Good call… let me know if this fixes the problem, and I’ll add it to the FAQOn Wed, 01 Aug 2001 09:30:16 -0700 “Steve Nolan” snolan@virl.bc.ca wrote:

I had the same problem on my first import. In your config.pm, make sure
you haven’t set a password length restriction on your users. If your existing
users have passwords that don’t meet the criteria, they won’t be imported
with their existing permissions, and can’t take ownership of any tickets.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services

Rehan van der Merwe Rehan@nha.co.za 08/01/01 01:26AM >>>
I successfully imported data from rt1 to rt2 with the contributed import
script, but for the ownership of the tickets. All ownership is changed to
‘nobody’ - anyone have any suggestions/fixes?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.

4

Yes, this fixed the problem, thanks.

Rehan van der MerweFrom: Feargal Reilly [mailto:feargal@thecia.ie]
Sent: 01 August 2001 19:05
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] rt1-rt2 data import - owner changed to nobody

Good call… let me know if this fixes the problem, and I’ll add it to the
FAQ

I had the same problem on my first import. In your config.pm, make sure
you haven’t set a password length restriction on your users. If your
existing
users have passwords that don’t meet the criteria, they won’t be imported
with their existing permissions, and can’t take ownership of any tickets.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services

Rehan van der Merwe Rehan@nha.co.za 08/01/01 01:26AM >>>
I successfully imported data from rt1 to rt2 with the contributed import
script, but for the ownership of the tickets. All ownership is changed to
‘nobody’ - anyone have any suggestions/fixes?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.