I have a quick question about rt workflows.
As an example. I’ve created a queue ‘Instalation’ and created Custom Fields
for Rack, Power, DNS.
When a new ticket is created in Installation, Sub tickets are created each
for Rack, DNS, etc.
The workflow would be for a generic ‘Server install’.
My problem at the moment is what if I want a different type of Installation,
lets say PC install –
This would in the same queue but would require a different set of Custom
Fields, OS Type, Username, Desk Number for example.
Or Telephone Install. The list goes on.
So my question… Is there any way to hide/show certain custom fields based
on the type of request being created in the Installation queue.