RT Won't send email

RT Users
1

I’ve just installed RT v. 3.0.9, and everything seemed to go smoothly.

However, RT will not send email. I’ve traced the problem in apache’s
logs to:

rt3/lib/RT/Template_Overlay.pm:352

The log error is:

[error]: error: unexpected end of header

error: couldn’t parse head; error near:
Testing e-mail

(/opt/rt3/lib/RT/Template_Overlay.pm:352)

The text of the email is always quoted, and it is always sent in plain
text.

A ticket is always created, and the scrips are set up to send email to
AdminCcs on create.

CPAN reports that the version of MIME::Parser is current & correct, and
the perl script that checks RT’s dependencies reports 0 errors.

We’re running apache 1.3.7 with mod_perl1 and a recent mysql build.

TIA
Ian Watkins

2

Ian Watkins wrote:

[error]: error: unexpected end of header

Your template does not start with a blank line, or header line(s)
followed by a blank line.

This requirement could probably be better documented.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

3

Forcing a blank line at the beginning of all templates does not fix the
issue. Same error results.