RT with project management tools


#1

Hello,

I can’t seem to find any reliable information about connecting RT with software like for example OpenProject. I would like RT tickets to be connected with OpenProject topics in a way that you can open one another by clickin on a link/button?

That is a whole another topic but I dont want to spam the forum :stuck_out_tongue: Is there a way to set templates for subjects when creating tickets? When someone creates a ticket he can choose a subject from a list.

Thanks in advance,
Karol


#2

Hello Karol,

One of our partner uses RT with Libreplan. If you think Libreplan is interesting for you, I would connect you and the partner.

Bests,

AT


#3

Thank you for your offer, but my company decided to work with another firm which provides RT implementations :wink: Afaik they will be able to do what we want.

Regards,
Karol


#4

Is anyone doing this sort of integration, project management with RT?

Libreplan or anything else?


#5

Can you tell me more about this integration of Libreplan with RT?


#6

When the user creates tasks in Libreplan, the new function creates corresponding tickets in RT (automatic or by pressing a button). The ticket id will be back-syncronised to LibrePlan task name, so LibrePlan task name will be “#ticketid Original Libre Task Name” (and the ticket subject is the Libre task name).

As a result the user has a useful overview and project managing capabilities in Libre (i.e. gantt), and the team works in RT tickets.

All the things done via REST (as far as I remember).