Rt with freeside

Hi,

i installed freeside in my system, i accedentally set Ticketing system set
to RT_External
it should be RT_internal, after setting RT_External my freeside
webinterface not working

where can i set back to RT_internal

RaviFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
rt-users-request@lists.bestpractical.com
Sent: Tuesday, November 23, 2010 3:24 AM
To: rt-users@lists.bestpractical.com
Subject: RT-Users Digest, Vol 80, Issue 76

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. numeric search RTFM (Ingo.Itter@ages.de)
  2. Re: ProcessCustomfieldUpdates in a perl shell script
    (Emmanuel Lacour)
  3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth
    (muellejo@aschendorff.de)
  4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes)
  5. scrip to send email suddenly stopped working (John Alberts)
  6. RT 3.9.6 Search Features Missing. (Roman Steven)
  7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent)

Message: 1
Date: Mon, 22 Nov 2010 13:53:17 +0100
From: Ingo.Itter@ages.de
To: rt-users@lists.bestpractical.com
Subject: [rt-users] numeric search RTFM
Message-ID:
OFD82A1E13.788DA9FC-ONC12577E3.0046972F-C12577E3.0046CC19@ages.de
Content-Type: text/plain; charset=“utf-8”

Hello,

i try to search an RTFM Articel with the Topic “Error Number 8016” by i’ve
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?

Greetings from Germany
Ingo

Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
script
Message-ID: 20101122131937.GD2625@easter-eggs.com
Content-Type: text/plain; charset=us-ascii

Hello,

I have got one very short question. Which module should I use and
which paths should I shift in @INC, so that I can use the function
ProcessCustomFieldUpdates in a perl shell script, an executable .pl
from the shell?

it lives in RT::Interface::Web (lib/RT/Interface/Web.pm).

Message: 3
Date: Mon, 22 Nov 2010 14:30:54 +0100
From: muellejo@aschendorff.de
To: Jerrad Pierce jpierce@cambridgeenergyalliance.org,
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth
Message-ID: 20101122143054.77b3b46e@braindead.world.tld
Content-Type: text/plain; charset=US-ASCII

Hello Jerrad,

I installed your BecomeUser version from
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration -> Tools unfortunately.

I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?

I believe that files are in place and the permissions are fine.
Or do I have to put something into the Set(@Plugins, qw/…/); array ?

find $PWD | grep -i Become

/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs/Default

Or is there another way using RT::Authen::ExternalAuth to become someone
else in rt to test the permissions etc
without having to change the password of the user ?

Thanks in advance
Joe

Message: 4
Date: Mon, 22 Nov 2010 14:26:26 +0000
From: Gary Holmes linedancer@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome
Message-ID:
AANLkTi=k-dL4c9BXx1O_ck+HANEs21Bwj+NeCorMYYC_@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary
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Message: 5
Date: Mon, 22 Nov 2010 08:56:54 -0600
From: “John Alberts” John.Alberts@exlibrisgroup.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] scrip to send email suddenly stopped working
Message-ID:

4CB3E05044AE6D47989FF271DEF16ADA080F2136@us-ex02.Corp.Exlibrisgroup.com

Content-Type: text/plain; charset=“iso-8859-1”

I have a scrip working on the ‘on create’ condition and set to 'send email’
action to our group email address, so that we are notified when a new ticket
is created. It’s been working great until last Friday. All of a sudden I
noticed we stopped getting these emails from RT. The only thing that
changed on the system is that I added another scrip with a 'user defined’
condition. I wasn’t sure if that condition failing would cause RT to stop
processing the other scrips, so I deleted that new scrip in an attempt to
fix the problem. It didn’t help.
I enabled debug logging to a file. I can see the following in the log file
when I create a new ticket.

[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction
#8397 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of
ticket #431 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

and I see 2 messages further down like ‘Committing scrip #x’, but it never
does scrip #12, which is the one that sends an email to our group. The
other odd thing is that I only have 3 scrips for ‘TransactionCreate’ stage,
not 6.

Any ideas how I can further troubleshoot this?

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com

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Message: 6
Date: Mon, 22 Nov 2010 11:20:06 -0500
From: Roman Steven romansteve@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID:
AANLkTikgMMNEHCJTbo2Q95cYtviA8AHOz2VpoXm9SUON@mail.gmail.com
Content-Type: text/plain; charset=ISO-8859-1

Hi,

I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.

What I am not seeing is the ability to click on the search link
features like edit search , advanced, show results and bulk update.

I do see html under /opt/rt3/share/html/Search, just not in the menus.

Do I need to configure those features?

I am logged in with root and with an account with super user features.

Thanks,
R.S.

Message: 7
Date: Mon, 22 Nov 2010 11:24:04 -0500
From: Jesse Vincent jesse@bestpractical.com
To: Roman Steven romansteve@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID: 20101122162403.GN7767@bestpractical.com
Content-Type: text/plain; charset=us-ascii

If I’m not mistaken you’ll have to start by rebuilding the perl modules…

Ie. make perl-modules, make install-perl-modules, than run edit the toplevel Makefile set RT_External=0, RT_Internal=1, make config, and so on…

Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5

Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.From: “Ravi” crrao@goldenit.net.au
Sender: rt-users-bounces@lists.bestpractical.com
Date: Tue, 23 Nov 2010 11:41:40
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt with freeside

Hi,

i installed freeside in my system, i accedentally set Ticketing system set
to RT_External
it should be RT_internal, after setting RT_External my freeside
webinterface not working

where can i set back to RT_internal

Ravi

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
rt-users-request@lists.bestpractical.com
Sent: Tuesday, November 23, 2010 3:24 AM
To: rt-users@lists.bestpractical.com
Subject: RT-Users Digest, Vol 80, Issue 76

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. numeric search RTFM (Ingo.Itter@ages.de)
  2. Re: ProcessCustomfieldUpdates in a perl shell script
    (Emmanuel Lacour)
  3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth
    (muellejo@aschendorff.de)
  4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes)
  5. scrip to send email suddenly stopped working (John Alberts)
  6. RT 3.9.6 Search Features Missing. (Roman Steven)
  7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent)

Message: 1
Date: Mon, 22 Nov 2010 13:53:17 +0100
From: Ingo.Itter@ages.de
To: rt-users@lists.bestpractical.com
Subject: [rt-users] numeric search RTFM
Message-ID:
OFD82A1E13.788DA9FC-ONC12577E3.0046972F-C12577E3.0046CC19@ages.de
Content-Type: text/plain; charset=“utf-8”

Hello,

i try to search an RTFM Articel with the Topic “Error Number 8016” by i’ve
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?

Greetings from Germany
Ingo

Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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e271/attachment-0001.html>

Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
script
Message-ID: 20101122131937.GD2625@easter-eggs.com
Content-Type: text/plain; charset=us-ascii

Hello,

I have got one very short question. Which module should I use and
which paths should I shift in @INC, so that I can use the function
ProcessCustomFieldUpdates in a perl shell script, an executable .pl
from the shell?

it lives in RT::Interface::Web (lib/RT/Interface/Web.pm).

Message: 3
Date: Mon, 22 Nov 2010 14:30:54 +0100
From: muellejo@aschendorff.de
To: Jerrad Pierce jpierce@cambridgeenergyalliance.org,
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth
Message-ID: 20101122143054.77b3b46e@braindead.world.tld
Content-Type: text/plain; charset=US-ASCII

Hello Jerrad,

I installed your BecomeUser version from
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration -> Tools unfortunately.

I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?

I believe that files are in place and the permissions are fine.
Or do I have to put something into the Set(@Plugins, qw/…/); array ?

find $PWD | grep -i Become

/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs/Default

Or is there another way using RT::Authen::ExternalAuth to become someone
else in rt to test the permissions etc
without having to change the password of the user ?

Thanks in advance
Joe

Message: 4
Date: Mon, 22 Nov 2010 14:26:26 +0000
From: Gary Holmes linedancer@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome
Message-ID:
AANLkTi=k-dL4c9BXx1O_ck+HANEs21Bwj+NeCorMYYC_@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary
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2009/attachment-0001.html>

Message: 5
Date: Mon, 22 Nov 2010 08:56:54 -0600
From: “John Alberts” John.Alberts@exlibrisgroup.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] scrip to send email suddenly stopped working
Message-ID:

4CB3E05044AE6D47989FF271DEF16ADA080F2136@us-ex02.Corp.Exlibrisgroup.com

Content-Type: text/plain; charset=“iso-8859-1”

I have a scrip working on the ‘on create’ condition and set to 'send email’
action to our group email address, so that we are notified when a new ticket
is created. It’s been working great until last Friday. All of a sudden I
noticed we stopped getting these emails from RT. The only thing that
changed on the system is that I added another scrip with a 'user defined’
condition. I wasn’t sure if that condition failing would cause RT to stop
processing the other scrips, so I deleted that new scrip in an attempt to
fix the problem. It didn’t help.
I enabled debug logging to a file. I can see the following in the log file
when I create a new ticket.

[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction
#8397 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of
ticket #431 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

and I see 2 messages further down like ‘Committing scrip #x’, but it never
does scrip #12, which is the one that sends an email to our group. The
other odd thing is that I only have 3 scrips for ‘TransactionCreate’ stage,
not 6.

Any ideas how I can further troubleshoot this?

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com

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Message: 6
Date: Mon, 22 Nov 2010 11:20:06 -0500
From: Roman Steven romansteve@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID:
AANLkTikgMMNEHCJTbo2Q95cYtviA8AHOz2VpoXm9SUON@mail.gmail.com
Content-Type: text/plain; charset=ISO-8859-1

Hi,

I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.

What I am not seeing is the ability to click on the search link
features like edit search , advanced, show results and bulk update.

I do see html under /opt/rt3/share/html/Search, just not in the menus.

Do I need to configure those features?

I am logged in with root and with an account with super user features.

Thanks,
R.S.

Message: 7
Date: Mon, 22 Nov 2010 11:24:04 -0500
From: Jesse Vincent jesse@bestpractical.com
To: Roman Steven romansteve@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID: 20101122162403.GN7767@bestpractical.com
Content-Type: text/plain; charset=us-ascii