Hi,
i installed freeside in my system, i accedentally set Ticketing system set
to RT_External
it should be RT_internal, after setting RT_External my freeside
webinterface not working
where can i set back to RT_internal
RaviFrom: rt-users-bounces@lists.bestpractical.com
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Sent: Tuesday, November 23, 2010 3:24 AM
To: rt-users@lists.bestpractical.com
Subject: RT-Users Digest, Vol 80, Issue 76
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Today’s Topics:
- numeric search RTFM (Ingo.Itter@ages.de)
- Re: ProcessCustomfieldUpdates in a perl shell script
(Emmanuel Lacour) - Re: RTx::BecomeUser vs RT::Authen::ExternalAuth
(muellejo@aschendorff.de) - RT 3.8.4 - adding comments with Google Chrome (Gary Holmes)
- scrip to send email suddenly stopped working (John Alberts)
- RT 3.9.6 Search Features Missing. (Roman Steven)
- Re: RT 3.9.6 Search Features Missing. (Jesse Vincent)
Message: 1
Date: Mon, 22 Nov 2010 13:53:17 +0100
From: Ingo.Itter@ages.de
To: rt-users@lists.bestpractical.com
Subject: [rt-users] numeric search RTFM
Message-ID:
OFD82A1E13.788DA9FC-ONC12577E3.0046972F-C12577E3.0046CC19@ages.de
Content-Type: text/plain; charset=“utf-8”
Hello,
i try to search an RTFM Articel with the Topic “Error Number 8016” by i’ve
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?
Greetings from Germany
Ingo
Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
script
Message-ID: 20101122131937.GD2625@easter-eggs.com
Content-Type: text/plain; charset=us-ascii
Hello,
I have got one very short question. Which module should I use and
which paths should I shift in @INC, so that I can use the function
ProcessCustomFieldUpdates in a perl shell script, an executable .pl
from the shell?
it lives in RT::Interface::Web (lib/RT/Interface/Web.pm).
Message: 3
Date: Mon, 22 Nov 2010 14:30:54 +0100
From: muellejo@aschendorff.de
To: Jerrad Pierce jpierce@cambridgeenergyalliance.org,
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth
Message-ID: 20101122143054.77b3b46e@braindead.world.tld
Content-Type: text/plain; charset=US-ASCII
Hello Jerrad,
I installed your BecomeUser version from
but it does not appear in Configuration → Tools unfortunately.
I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?
I believe that files are in place and the permissions are fine.
Or do I have to put something into the Set(@Plugins, qw/…/); array ?
find $PWD | grep -i Become
/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs/Default
Or is there another way using RT::Authen::ExternalAuth to become someone
else in rt to test the permissions etc
without having to change the password of the user ?
Thanks in advance
Joe
Message: 4
Date: Mon, 22 Nov 2010 14:26:26 +0000
From: Gary Holmes linedancer@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome
Message-ID:
AANLkTi=k-dL4c9BXx1O_ck+HANEs21Bwj+NeCorMYYC_@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”
Hi all,
We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.
If I use IE or Firefox - no problem.
In Chrome: I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary -------------- next part -------------- An HTML attachment was scrubbed... URL: Message: 5 Date: Mon, 22 Nov 2010 08:56:54 -0600 From: "John Alberts" To: Subject: [rt-users] scrip to send email suddenly stopped working Message-ID: <4CB3E05044AE6D47989FF271DEF16ADA080F2136@us-ex02.Corp.Exlibrisgroup.com> Content-Type: text/plain; charset="iso-8859-1" I have a scrip working on the 'on create' condition and set to 'send email' action to our group email address, so that we are notified when a new ticket is created. It's been working great until last Friday. All of a sudden I noticed we stopped getting these emails from RT. The only thing that changed on the system is that I added another scrip with a 'user defined' condition. I wasn't sure if that condition failing would cause RT to stop processing the other scrips, so I deleted that new scrip in an attempt to fix the problem. It didn't help. I enabled debug logging to a file. I can see the following in the log file when I create a new ticket. [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12, which is the one that sends an email to our group. The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6. Any ideas how I can further troubleshoot this? Thanks John Alberts Hosted Services Exlibris USA john.alberts@exlibrisgroup.com -------------- next part -------------- An HTML attachment was scrubbed... URL: Message: 6 Date: Mon, 22 Nov 2010 11:20:06 -0500 From: Roman Steven To: rt-users@lists.bestpractical.com Subject: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: Content-Type: text/plain; charset=ISO-8859-1 Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configure those features? I am logged in with root and with an account with super user features. Thanks, R.S. Message: 7 Date: Mon, 22 Nov 2010 11:24:04 -0500 From: Jesse Vincent To: Roman Steven Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: <20101122162403.GN7767@bestpractical.com> Content-Type: text/plain; charset=us-asciiFrom the source produced by …/Ticket/Update.html, in firefox: