RT using Windows platform

RT Users
1

Hi,

sorry for a lot of my problems, but it seems I’m a total newbie to
perl, apache, … but maybe someone has any helpful idea…

I happily installed RT on a Windows platform, and this was quite
easy, just a click on the .exe, and all the downloads happened
automatically.

RT itself is running, and also emails are coming in (using
fetchmail); I only configuered the ‘rt-mailgate.conf’ like described.

Now the problems are starting, I need some howto’s:
How can I set up that only mails from our domain are accepted for RT
(or e.g. sort out SPAM)?

I found

c:\program files\OurInternet\RequestTracker\rt\bin\rt-mailgate.in

which is called by fetchmail, but I don’t understand a word. Is this
thing doing anything at all? Is it only a description? I never saw
something like

=head1 NAME

in perl.

Next:
Where can I change the name of the RT system? I tried

c:\program files\OurInternet\RequestTracker\rt\etc\RT_Config.pm.in

but nothing happened. Do I have to activate it somewhere? Or what
about

c:\program files\OurInternet\RequestTracker\rt\etc\RT_SiteConfig.pm

Next - and last - question: kerberos:
How / where do I have to configure, that you can login at RT with
kerberos authentication?

Sorry for all those (maybe simple) questions. But I don’t have a clue
about Linux, and because of the very comfortable setup on Windows I
would like to use it on this platform.

Maybe it’s possible to start up a ‘HowTo’ in Wiki for Windows?

Thanks a lot to any idea for any of these problems,

Heike

2

Hi,

sorry for a lot of my problems, but it seems I’m a total newbie to
perl, apache, … but maybe someone has any helpful idea…

I happily installed RT on a Windows platform, and this was quite
easy, just a click on the .exe, and all the downloads happened
automatically.

RT itself is running, and also emails are coming in (using
fetchmail); I only configuered the ‘rt-mailgate.conf’ like described.

Now the problems are starting, I need some howto’s:
How can I set up that only mails from our domain are accepted for RT
(or e.g. sort out SPAM)?

You should do this on the mail server, i.e. before fetchmail gets
mail from the server. It’s usually much easier there.

I found

c:\program files\OurInternet\RequestTracker\rt\bin\rt-mailgate.in

which is called by fetchmail, but I don’t understand a word. Is this
thing doing anything at all? Is it only a description? I never saw
something like

=head1 NAME

this is embedded documentation, called perldoc.

in perl.

Next:
Where can I change the name of the RT system? I tried

c:\program files\OurInternet\RequestTracker\rt\etc\RT_Config.pm.in

This is where the default configuration lives. You don’t normally
change things here.

but nothing happened. Do I have to activate it somewhere? Or what
about

c:\program files\OurInternet\RequestTracker\rt\etc\RT_SiteConfig.pm

This is where You configure site specific things, like Your rtname. I
don’t use the windows port, so I can’t say how to activate changes
here. On Linux, You need to stop and start apache to be absolutely
sure the changes get picked up.

Next - and last - question: kerberos:
How / where do I have to configure, that you can login at RT with
kerberos authentication?

Probably set up RT to accept apache’s authentication and set it up
with the right authentication module. Someone else will need to help
You with the details, though-

Sorry for all those (maybe simple) questions. But I don’t have a clue
about Linux, and because of the very comfortable setup on Windows I
would like to use it on this platform.

Maybe it’s possible to start up a ‘HowTo’ in Wiki for Windows?

You’re welcome to start it. You seem to have come quite far already!

Regards,
Harald

3

The windows port of RT is using the registry for the default settings…
Things like the helpdesk name, SMTP server, … Are all stored in
registry keys

Running latest RT with success on windows 2003 server here…
Still doing a lot of tweaking… Some of the mysql and apache
performance settings were not working for us

I also downloaded the latest RT version (tgz) and replaced the beta
setup version to have the latest RT version (don’t forget to update the
database)

Still having some performance issues (the memory footprint of apache is
way too big I think…)

Btw… We are running RT on Windows 2003 server - which is installed on
MS Virtual Server (no dedicated server… Yet…)

I would prefer to use the SMTP relay server from MS instead of
emailrelay - but could not find how to replace it (and stop emailrelay
from running)

Another issue i have is the fetchmail process taking 100% cpu (it’s
scheduled in win2003 to run every 2 minutes using Scheduled tasks)

Filip

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