Hello
Has anyone tried this? I have done it with Google Apps and setting up
aliases for each queue. Can the same be achieved with Office 365?
Regards
Jim
While it’s not office 365, I’m doing this with a single exchange account, grabbing the mail with fetchmail, and handing over to exim to process. Exim’s seeing the address for the distribution lists for it. Not sure how it’d handle aliases.
SteveFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jim Tambling
Sent: 30 December 2014 09:42
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT using single Office 365 account
Hello
Has anyone tried this? I have done it with Google Apps and setting up aliases for each queue. Can the same be achieved with Office 365?
Regards
Jim
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On our installation we use a single mail account, support@example.commailto:support@example.com. Fetchmail pulls the mail from SMTP and pushes it into the “uncategorized” queue. From there, the ticket is created automatically, emails are sent to the proper lists based on the user’s location in active directory (i.e. if a user in California sends the ticket in, the California IT people will get an email), and then the ticket is categorized based on a regex that runs on the email subject / body. It’s a bit of initial setup but once it’s done it passes everything off automatically and there’s little maintenance.From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jim Tambling
Sent: Tuesday, December 30, 2014 4:42 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT using single Office 365 account
Hello
Has anyone tried this? I have done it with Google Apps and setting up aliases for each queue. Can the same be achieved with Office 365?
Regards
Jim
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