I tried running rt-validator, but the problem persists.
- Re: “Couldn’t find Ticket for reminder XXX. Please contact
administrator.” (Ruslan Zakirov)
Message: 1Date: Sat, 31 Mar 2012 20:29:56 +0400
From: Ruslan Zakirov ruz@bestpractical.com
To: “Cena, Stephen (ext. 300)” SJC@qvii.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] “Couldn’t find Ticket for reminder XXX. Please
contact administrator.”
Message-ID:
CAMOxC8srqoWrENAt8YbEqhZyPLLoeN2OzeDB9f6xRnhi9sBKkg@mail.gmail.com
Content-Type: text/plain; charset=“utf-8”
Often contact administrator means that admin may find additional info in
logs. As far as I recall this errror means that reminder references not
existing ticket. You can use rt-validator script to check db integrity.
Ruslan from phone.
???:
**
I’ve just completed an upgrade from RT 3.8.10/.DEB to RT 4.0.5/source
on Ubuntu 11.10. Everything is running beautifully with one exception.
On my dashboard under “My Reminders”, I now get “Couldn’t find Ticket
for reminder XXX. Please contact administrator.”. I performed a “make
upgrade-database” and gave it 3.8.10 as my source database.
What can I do to correct this problem?
Stephen Cena
MIS/IT Dept - Quality Vision International 850 Hudson Ave
Rochester,NY. 14621
Ph: 585-544-0450 x300
“Thank you for helping us help you help us all.”
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Have you checked RT logs?On Mon, Apr 2, 2012 at 22:29, Cena, Stephen (ext. 300) SJC@qvii.com wrote:
I tried running rt-validator, but the problem persists.
- Re: “Couldn’t find Ticket for reminder XXX. Please contact
administrator.” (Ruslan Zakirov)
Message: 1
Date: Sat, 31 Mar 2012 20:29:56 +0400
From: Ruslan Zakirov ruz@bestpractical.com
To: “Cena, Stephen (ext. 300)” SJC@qvii.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] “Couldn’t find Ticket for reminder XXX. Please
contact administrator.”
Message-ID:
CAMOxC8srqoWrENAt8YbEqhZyPLLoeN2OzeDB9f6xRnhi9sBKkg@mail.gmail.com
Content-Type: text/plain; charset=“utf-8”
Often contact administrator means that admin may find additional info in
logs. As far as I recall this errror means that reminder references not
existing ticket. You can use rt-validator script to check db integrity.
Ruslan from phone.
31.03.2012 19:00 ??? “Cena, Stephen (ext. 300)” SJC@qvii.com
???:
**
I’ve just completed an upgrade from RT 3.8.10/.DEB to RT 4.0.5/source
on Ubuntu 11.10. Everything is running beautifully with one exception.
On my dashboard under “My Reminders”, I now get “Couldn’t find Ticket
for reminder XXX. Please contact administrator.”. I performed a “make
upgrade-database” and gave it 3.8.10 as my source database.
What can I do to correct this problem?
Stephen Cena
MIS/IT Dept - Quality Vision International 850 Hudson Ave
Rochester,NY. 14621
Ph: 585-544-0450 x300
“Thank you for helping us help you help us all.”
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Best regards, Ruslan.
Yes. I am not seeing anything in there about an error with the reminders
(grep reminder ./error.log). I did however figure out why my On Steal
scrip was broken! The reminder problem is still there though. In the My
Reminder window I get:
Couldn’t find Ticket for reminder 201. Please contact administrator.
Couldn’t find Ticket for reminder 245. Please contact administrator.
Couldn’t find Ticket for reminder 70. Please contact administrator.
I’ll see if I can find some other information.
Thanks to all for the help I have received so far. It is appreciated!
Yes. I am not seeing anything in there about an error with the reminders
(grep reminder ./error.log). I did however figure out why my On Steal
scrip was broken! The reminder problem is still there though. In the My
Reminder window I get:
Couldn’t find Ticket for reminder 201. Please contact administrator.
Couldn’t find Ticket for reminder 245. Please contact administrator.
Couldn’t find Ticket for reminder 70. Please contact administrator.
I’ll see if I can find some other information.
Thanks to all for the help I have received so far. It is appreciated!
Go directly to ticket 201 and see what ticket it believes it is linked
to. As Rus suggested, most likely you have dangling pointers to
tickets, but it’s also possible that you broke all your links in your
upgrade or that you have deleted tickets with reminders.
In 3.8 we hid some common Reminders breakages from you, in 4.0 they’re
more exposed. We’ve been working on some code to hide them again.
-kevin