RT-Users Digest, Vol 90, Issue 38

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Today’s Topics:

  1. Re: Radio buttons in 4.0 (Kevin Falcone)
  2. Re: Multiple value match for attr_match_list (Kevin Falcone)
  3. (no subject) (Chris Collison)
  4. Custom user feedback rate (Rocel M. Lacida)
  5. Custom Field Sub-list (Gianfranco.Rossi@emc.com)
  6. Re: Custom Field Sub-list (Ruslan Zakirov)

Message: 1
Date: Tue, 13 Sep 2011 18:43:06 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Radio buttons in 4.0
Message-ID: 20110913224306.GV71957@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

I’m playing with radio buttons in 4.0. I can configure them as Yes/No but
I end up with 3 - No Value | Yes | No. Is there any way to get rid of the
"No Value" button?


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Message: 2
Date: Tue, 13 Sep 2011 18:47:33 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Multiple value match for attr_match_list
Message-ID: 20110913224733.GW71957@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

Much appreciated. Using alternate email addresses instead of alternate uids sounds even
better. Is this url: [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
what I need? If not, can you please point me to a page where step-by-step instruction is.

Nope, that page is about 5 years out of date and won’t work with any
modern version of RT. Thanks for pointing it out, I’ve added the
relevant warning flags.

As I mentioned, it’s a branch in the github repo for
RT-Authen-ExternalAuth. There are no step by step instructions for
setting it up. You’d need to be comfortable making a git clone and
switching branches and reading the updated documentation. You can
find the github repo https://github.com/bestpractical/rt-authen-externalauth


Hi all,

We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list
section we have:
‘attr_match_list’ => [ ‘Name’,

You really don’t want RealName there, otherwise
RT::Authen::ExternalAuth will disallow two people named Bob Smith.

‘attr_map’ => { ‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘RealName’ => ‘cn’,

However, on our ldap (openldap) a typical user has a uid and cn. For
instance, my info on the ldap is:
dn: uid=hossein,ou=People,o=TRIUMF
uid: hossein
cn: Hossein Rafighi
sn: Rafighi
mail: [2]hossein@triumf.ca
mail: [3]Hossein.Rafighi@triumf.ca
givenName: Hossein

Is it possible to alter the attr_match, attr_map, or any other
attribute in RT to authenticate based on uid or cn, and not just
uid? I tried changing various settings, but to no avail.

You’d have to extend the module to use more than just the Name in the
query it runs for DN. There’s a branch in the repo for refactoring
some of that code, but it concentrates on alternate email addresses
not alternate uids. It may make doing what you want easier though.


_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |
| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|
_| _/ || |||_| Website: [4]http://www.triumf.ca


Visible links

  1. http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
  2. mailto:hossein@triumf.ca
  3. mailto:Hossein.Rafighi@triumf.ca
  4. http://www.triumf.ca/

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA ? September 26 & 27, 2011
  • San Francisco, CA, USA ? October 18 & 19, 2011
  • Washington DC, USA ? October 31 & November 1, 2011
  • Melbourne VIC, Australia ? November 28 & 29, 2011
  • Barcelona, Spain ? November 28 & 29, 2011

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Message: 3
Date: Wed, 14 Sep 2011 02:31:56 -0500
From: Chris Collison collison.chris@hotmail.com
To: kfcrocker@lbl.gov, rt-users@lists.bestpractical.com
Subject: [rt-users] (no subject)
Message-ID: SNT144-W20B821EB4E3B4527E8AA6E95040@phx.gbl
Content-Type: text/plain; charset=“iso-8859-1”


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Message: 4
Date: Wed, 14 Sep 2011 16:23:34 +0800
From: “Rocel M. Lacida” rocel@biz.phisl.net
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Custom user feedback rate
Message-ID: 4E706486.3000302@biz.phisl.net
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi All,

I would like my clients to able to feedback a ticket based on rating
that they would just select when a ticket is resolve. With this I would
be able to measure the feedback to my clients based on this. I don’t
know if this is already in place on RT but it would be nice to know if
someone could point to right direction.


At umbc we incorporated a survey link in our resolve template and it works great.