RT-Users Digest, Vol 9, Issue 8 (Out of office)

I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker@californiamasons.org.

thanks,
-lawrence

rt-users 12/02/04 09:00 >>>

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rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. Re: RT-Users Digest, Vol 9, Issue 7 (Out of office)
    (Lawrence Altomare)

Message: 1Date: Thu, 02 Dec 2004 08:56:33 -0800
From: “Lawrence Altomare” laltomare@californiamasons.org
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 7 (Out of
office)
To: rt-users@lists.bestpractical.com
Message-ID: s1aed8d4.066@smtp.californiamasons.org
Content-Type: text/plain; charset=ISO-8859-1

I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker@californiamasons.org.

thanks,
-lawrence

rt-users 12/02/04 08:56 >>>

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. Re: RT-Users Digest, Vol 9, Issue 6 (Out of office)
    (Lawrence Altomare)
  2. RE: Rt generating duplicate tickets with new ticket nu mbers
    (Rebecca Coleman)
  3. RE: Rt generating duplicate tickets with new ticket nu mbers
    (Rebecca Coleman)
  4. Re: Rt generating duplicate tickets with new ticket nu mbers
    (Todd Chapman)
  5. RE: Rt generating duplicate tickets with new ticket nu mbers
    (Rebecca Coleman)

Message: 1
Date: Thu, 02 Dec 2004 04:34:21 -0800
From: “Lawrence Altomare” laltomare@californiamasons.org
Subject: [rt-users] Re: RT-Users Digest, Vol 9, Issue 6 (Out of
office)
To: rt-users@lists.bestpractical.com
Message-ID: s1ae9b5e.035@smtp.californiamasons.org
Content-Type: text/plain; charset=ISO-8859-1

I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker@californiamasons.org.

thanks,
-lawrence

rt-users 12/02/04 04:33 >>>

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. Re: RT & apache2 (seph)
  2. Re: AutoCreate script link gone from wiki, anyone know where
    I can find it ? (Rachel Elizabeth Dillon)
  3. Re: Re: RT & apache2 (Ruslan U. Zakirov)
  4. Re: RT & apache2 (Ruslan U. Zakirov)
  5. Re: debian & multiple RT - sanity check (Mark D. Nagel)
  6. Re: Logins and Email addresses (Les Mikesell)
  7. Re: Updating ticket produces blank entries (Laas Toom)
  8. Re: History and German umlauts (Axel Berking)
  9. Re: Logins and Email addresses (Micah Cooper)

Message: 1
Date: Wed, 01 Dec 2004 23:45:02 -0500
From: seph seph@directionless.org
Subject: [rt-users] Re: RT & apache2
To: greisberger@zenon-media.com
Cc: rt-users@lists.bestpractical.com
Message-ID: w52acsxqpf5.fsf@lame.message.id
Content-Type: text/plain; charset=us-ascii

No, it works fine. Been running it on Apache 2 for months. Just mod_perl
isn’t as stable as it should be on Apache2.

Aw. How unstable is it?

Even easier with fast_cgi

seph

Message: 2
Date: Wed, 1 Dec 2004 23:37:41 -0500
From: Rachel Elizabeth Dillon red@mit.edu
Subject: Re: [rt-users] AutoCreate script link gone from wiki, anyone
know where I can find it ?
To: Dave Harrison David.Harrison@sensorynetworks.com
Cc: rt-users@lists.bestpractical.com
Message-ID: 20041202043741.GL290@yiff.mit.edu
Content-Type: text/plain; charset=“us-ascii”

Is this what you mean?

http://www.zanfur.com/rt3-contrib/AutoCreateFromExternalUserInfo/CurrentUser_Local.pm

If so, you can get it by clicking “edit” on the Wiki page,
which un-hides the link. If not, I don’t know.

Either way, best of luck!

-r.

Hi All,

This page from the wiki looks like exactly what I wanted, but the link
has been taken down and I can’t find anyone referring to a location
where I can get this script from.

“”"
Automatic account generation from LDAP

http://wiki.bestpractical.com/index.cgi?AutoCreateFromExternalUserInfo
"""

can anyone help out ?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com
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Message: 3
Date: Thu, 02 Dec 2004 08:16:55 +0300
From: “Ruslan U. Zakirov” Ruslan.Zakirov@acronis.com
Subject: Re: [rt-users] Re: RT & apache2
To: rt-users@lists.bestpractical.com
Cc: greisberger@zenon-media.com
Message-ID: 41AEA547.3070007@acronis.com
Content-Type: text/plain; charset=us-ascii; format=flowed

seph wrote:

No, it works fine. Been running it on Apache 2 for months. Just mod_perl
isn’t as stable as it should be on Apache2.

Aw. How unstable is it?

Even easier with fast_cgi
What is easier with fast_cgi then with mod_perl?

My tests shown that if Apache is 1.xx then FastCGI is better.

  1. FCGI is faster then MP1, perfomance boost is around 10-15%.
  2. You have to build MP1 static usually.
  3. Didn’t test memory usage a lot.

Autrijus Tang said that with Apache2 MP2 has the same speed as FCGI but
use less memory.

Also want to say that MP2 works fine as DSO so you don’t need to rebuild
Apache if you want rebuild MP2 or/and perl.

seph


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Message: 4
Date: Thu, 02 Dec 2004 08:29:14 +0300
From: “Ruslan U. Zakirov” Ruslan.Zakirov@acronis.com
Subject: Re: [rt-users] RT & apache2
To: Scott Nursten scottn@s2s.ltd.uk
Cc: greisberger@zenon-media.com, rt-users@lists.bestpractical.com
Message-ID: 41AEA82A.7010904@acronis.com
Content-Type: text/plain; charset=us-ascii; format=flowed

Scott Nursten wrote:

Personally, I don’t see why they say it’s unstable…
Because many users doesn’t upgrade thier MP2 up to recent.
They can’t imagine that 1.99_07 is more then one year old or may be more.

My RT Apache2 was last restarted on November 13th and doesn’t generally need
restarting (that restart was for an upgrade to mod_perl - Version 1.99_17 -
Oct 22, 2004). It is running on one helluva box tho’ :slight_smile:

Regards,

Scott

No, it works fine. Been running it on Apache 2 for months. Just mod_perl
isn’t as stable as it should be on Apache2.

Aw. How unstable is it?
Do you have to restart apache2?
It’s what I have to do on my current server once a week… :-/

Well, if it works on apache2, then the problem comes from Gentoo.
I’ll check on their forums.
Thanks!

Scott Nursten
S2S Consultants
http://www.s2s.ltd.uk
scottn@s2s.ltd.uk
T: 0870 350 4525
F: 0870 350 4526


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Message: 5
Date: Wed, 01 Dec 2004 21:30:45 -0800
From: “Mark D. Nagel” mnagel@willingminds.com
Subject: Re: [rt-users] debian & multiple RT - sanity check
To: rt-users@lists.bestpractical.com
Message-ID: 41AEA885.4010908@willingminds.com
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Mark D. Nagel wrote:

I’ve reviewed the archives and found a few threads discussing ways to
have multiple RT instances using the Debian request-tracker package,
but pretty much they all seem to indicate that your second instance
must be non-packaged.

Um… I guess I didn’t actually check everywhere. A very nice writeup
in the RTWiki
(http://wiki.bestpractical.com/index.cgi?MultipleInstances) discusses
how to do this. So, never mind :).

Mark

Principal Consultant, Willing Minds LLC
tel: 714-630-4772, fax: 714-630-4773, web: http://www.willingminds.com/

Message: 6
Date: Wed, 1 Dec 2004 23:39:12 -0600
From: “Les Mikesell” les@futuresource.com
Subject: Re: [rt-users] Logins and Email addresses
To: “Dave Harrison” David.Harrison@sensorynetworks.com,
rt-users@lists.bestpractical.com
Message-ID: 005101c4d831$42382770$dc00470a@leslaptop
Content-Type: text/plain; charset=“iso-8859-1”

However what I am finding is that people use their LDAP logins to use
the web page, but when they reply to a request via email RT adds them
another account under the name of their email address. So people are
ending up with two User records in the database.

I’m not using LDAP but use mod_auth_pam to authenticate web access the same
way as unix system logins, checking first against the local passwd file then
against a windows domain controller. If a user sends email before I add
them to RT, it automatically creates an account with the full email address
as the login. I’ve
been manually removing the @domain part when I add privileges so the logins
will match the system. Is there a way to make this happen automatically for
email addresses in a few domains?

Les Mikesell
les@futuresource.com

Message: 7
Date: Thu, 2 Dec 2004 09:50:44 +0200
From: Laas Toom laas.toom@eenet.ee
Subject: Re: [rt-users] Updating ticket produces blank entries
To: rt-users@lists.bestpractical.com
Message-ID: 20041202075044.GB89149@eenet.ee
Content-Type: text/plain; charset=iso-8859-1

Hello,

I accidentally replied only to Jesse, so now to the list also:

Yes, the tables are MyISAM, so now i have to convert them or smth.
Only problem is that i have mysql from rpm and it does not support InnoDB, but
i can not find mysql-max package for fedora either.

Does anybody else have had this problem? what’s the best solution (install
some other Max rpm, e.g. from mysql.com, install from source or migrate to
postgres)?

Best,
Laas

Message: 8
Date: Thu, 2 Dec 2004 10:50:50 +0100 (CET)
From: “Axel Berking” berking@web.de
Subject: Re: [rt-users] History and German umlauts
To: “Jesse Vincent” jesse@bestpractical.com
Cc: Axel Berking berking@web.de, rt-users@lists.bestpractical.com
Message-ID: 46311.213.70.107.33.1101981050.squirrel@213.70.107.33
Content-Type: text/plain;charset=iso-8859-1

What version of perl do you have installed? How were the umlauts
entered? By web or by mail?

Jesse

Hello,

the server system contains:

RT Version is RT3.2.2.

serving:/# perl -V
Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
Platform:
osname=linux, osvers=2.4.27-ti1211, archname=i386-linux-thread-multi
uname='linux kosh 2.4.27-ti1211 #1 sun sep 19 18:17:45 est 2004 i686
gnulinux ’

serving:/# apache -V
Server version: Apache/1.3.31 (Debian GNU/Linux)
Server built: Oct 29 2004 12:52:40
Server’s Module Magic Number: 19990320:16

System:
Linux serving 2.6.8-1-686 #1 Thu Nov 11 13:18:29 EST 2004 i686 GNU/Linux

Apache Settings are:

Default Charsets: UTF-8
and the default virtual host configuration explained in the installation
guide.

RT_SiteConfig.pm

I changed the order of the input email enconding, but with no success.

Encode::Guess.

EmailInputEncodiongs geändert am 30.nov

@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
(@EmailInputEncodings)

The charset for localized email. Must be recognized by Encode.

Set($EmailOutputEncoding , ‘utf-8’);

i read that mod perl for debian might contains some problem with utf-8, so
i recompiled it outside from apt-get debian installer paket and cpan from
"fresh" plattform independent build.

The failure only exist if the mail is at mode: text/html

If i change my default charset settings of the internet explorer or
mozilla to western europe(windows) the complete history will be displayed
correctly, but then other charsets (e.g. the header will be displayed
wrong).

The message will be displayed correct (with automated charset settings of
ie) when i >>download<< it. This opens a new window and the charset ist
correct.

An example of a message that will be displayed in the history:

Wie bereits mehrfach erw䨮t wird die Tabelle auch f? GUI ben?t.
Also bitte schnellstm?ch pflegen.<<

Normally(i changed the umlauts to ae, oe…)

Wie bereits mehrfach erwaehnt wird die Tabelle auch fuer GUI benuetzt.
Also bitte schnellstmoeglich pflegen.<<

And the orginial version:

Wie bereits mehrfrach erwähnt wird die Tabelle auch für GUI benützt.
Also bitte schnellstmöglich pflegen.<<

The problem is to localize the problem. Might this error produced by
Debian, the mailer, the import from RT or from a perl package.? That is
the question at this point.

I will send a copy of this mail to the bug report mail adress from another
mail client (using html).

Thank you for your help in advance.

Best regards

Axel Berking

Message: 9
Date: Thu, 2 Dec 2004 07:28:51 -0500
From: Micah Cooper coopermj@muohio.edu
Subject: Re: [rt-users] Logins and Email addresses
To: “rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Message-ID: B935864D-445D-11D9-9145-000A95C49134@muohio.edu
Content-Type: text/plain; charset=“us-ascii”

I’m doing the same as you, Les, and have been wondering the same thing.

However what I am finding is that people use their LDAP logins to use
the web page, but when they reply to a request via email RT adds them
another account under the name of their email address. So people are
ending up with two User records in the database.

I’m not using LDAP but use mod_auth_pam to authenticate web access the
same
way as unix system logins, checking first against the local passwd
file then
against a windows domain controller. If a user sends email before I
add
them to RT, it automatically creates an account with the full email
address
as the login. I’ve
been manually removing the @domain part when I add privileges so the
logins
will match the system. Is there a way to make this happen
automatically for
email addresses in a few domains?


Les Mikesell
les@futuresource.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com
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End of RT-Users Digest, Vol 9, Issue 6

Message: 2
Date: Thu, 2 Dec 2004 09:15:10 -0500
From: “Rebecca Coleman” rcoleman@interpublic.com
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: "rt-users @ lists. bestpractical. com. "
rt-users@lists.bestpractical.com
Message-ID:
51D4DF85EA72D511AF1900B0D0AB8976055C3CF7@nt25.interpublic.com
Content-Type: text/plain; charset=“us-ascii”

We have another email generating dups - this time no mysql downtime. I’m
going to set the timeout on rtmailgate up from it’s default 180 seconds and
hope for the best.

From: Amirian, Brian [mailto:brian.amirian@viacom.com]
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers

I’ve seen this problem with and every time the email had an attachment. For
me, it’s been few and far between so it’s just been dealt with by deleting
the mail and merging or deleting the dups.

This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.

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Message: 3
Date: Thu, 2 Dec 2004 09:22:06 -0500
From: “Rebecca Coleman” rcoleman@interpublic.com
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: "rt-users @ lists. bestpractical. com. "
rt-users@lists.bestpractical.com
Message-ID:
51D4DF85EA72D511AF1900B0D0AB8976055C3CF8@nt25.interpublic.com
Content-Type: text/plain; charset=“us-ascii”

Or maybe I"m not going to set the timeout…I thought I read somewhere that
there was a --timeout flag for rt-mailgate but now I can’t find it. Anyone
know if it’s possible to set this?

From: Amirian, Brian [mailto:brian.amirian@viacom.com]
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers

I’ve seen this problem with and every time the email had an attachment. For
me, it’s been few and far between so it’s just been dealt with by deleting
the mail and merging or deleting the dups.

This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.

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Message: 4
Date: Thu, 2 Dec 2004 10:02:09 -0500
From: Todd Chapman rt@chaka.net
Subject: Re: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: Rebecca Coleman rcoleman@interpublic.com
Cc: "rt-users @ lists. bestpractical. com. "
rt-users@lists.bestpractical.com
Message-ID: 20041202150209.GC11055@chaka.net
Content-Type: text/plain; charset=us-ascii

Does the e-mail have attachments?

We have another email generating dups - this time no mysql downtime. I’m
going to set the timeout on rtmailgate up from it’s default 180 seconds and
hope for the best.


From: Amirian, Brian [mailto:brian.amirian@viacom.com]
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers

I’ve seen this problem with and every time the email had an attachment. For
me, it’s been few and far between so it’s just been dealt with by deleting
the mail and merging or deleting the dups.

This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Message: 5
Date: Thu, 2 Dec 2004 11:50:13 -0500
From: “Rebecca Coleman” rcoleman@interpublic.com
Subject: RE: [rt-users] Rt generating duplicate tickets with new
ticket nu mbers
To: “‘Todd Chapman’” rt@chaka.net
Cc: "rt-users @ lists. bestpractical. com. "
rt-users@lists.bestpractical.com
Message-ID:
51D4DF85EA72D511AF1900B0D0AB8976055C3D00@nt25.interpublic.com
Content-Type: text/plain; charset=“us-ascii”

Yep. I just checked it - rather large attachment. How can I increase the
timeout for rt-mailgate? Any ideas?

From: Todd Chapman [mailto:rt@chaka.net]
Sent: Thursday, December 02, 2004 10:02 AM
To: Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com.
Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers

Does the e-mail have attachments?