RT-Users Digest, Vol 70, Issue 61

  1. Re: Asset Tracker on a new install of RT
    (Brumm, Torsten / Kuehne + Nagel / Ham MI-ID)
    You need to flush the Mason cache before restarting apache or else your
    changes will never be propagated.

Message: 1
Date: Thu, 28 Jan 2010 13:11:15 -0600
From: “Brenner, Martin” martin.brenner@whitfieldschool.org
Subject: [rt-users] Asset Tracker on a new install of RT
To: RT-Users@lists.bestpractical.com
Message-ID:
7bee9a771001281111t5f00c6e3k92fe2ee2b689259@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

We have an old instillation of RT 3.4.2, but it was a VM given to us many
years ago and there are things broken on the underlying Debian. So,
instead
of working hard to fix everything and then upgrade, we decided to start
from
scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 “box” with the LDAP add-on
working. We really need something that handles our inventory integrated
into
our ticketing system, so we were going to try AssetTracker out.

From some of the posts on the AT google site, it sounds like only 1.2.4b1
works with RT 3.8.x. got it downloaded and configured (we didn’t do the
patch mentioned in the README since posts I saw said it wan’t needed) but
when we try make install, we get the following error:

[crit]: Can’t locate object method “ACLEquivalenceObjects” via package
"RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323. (/opt/rt3/lib/RT.pm:379)
Can’t locate object method “ACLEquivalenceObjects” via package
"RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323.

The only similar thing I found about this was in the archives for this
list
saying to add to

sub ACLEquivalenceObjects { return () }

to
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually
/opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I’m out of my depth here, so any help would be
appreciated.

Thanks,
Martin

Martin Brenner
Head Librarian
Whitfield School
175 S Mason Rd
St. Louis MO 63141
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Peter C. Lai
ITS Systems Administrator
Bard College at Simon’s Rock
84 Alford Rd.
Great Barrington, MA 01230
(413) 528-7428
peter at simons-rock.edu